Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: downloading

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • pawanbhai2
  • Newbie
  • 43640 Views
  • 67 replies
  • 25 likes
  • 43640 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878613 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878613 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26560 Views
  • 4 replies
  • 0 likes
  • 26560 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Always Downloading

PlanPremiumCountryUSADeviceSamsung Z Fold 3Operating SystemAndroid 12 My Question or IssueThis is an ongoing issue and is very annoying. Whenever I open Spotify on my mobile, I get the notification of "downloading # out of # (93% complete)" or someth...

  • Newbie
  • ...obile, I get the notification of "downloading # out of # (93% complete)" or something along that. The percentage always changes as does the number of songs it is trying to download. I cannot see what it i...
  • vaajy
  • Roadie
  • 48182 Views
  • 23 replies
  • 13 likes
  • Android 12
    Android Notification Interruptions
    downloading
  • 48182 Views
  • 23 replies
  • 13 likes

Can't stop downloading songs automatically

PlanPremiumCountry DeviceSamsung A5Operating SystemAndroid My Question or IssueHello. So I keep having the same problem regarding my Library song's automatically downloading, even though I have disabled that function. Can't seem to find any solution ...

  • Newbie
  • ...utomatically downloading, even though I have disabled that function. Can't seem to find any solution as well. I do have enough space for the music, but I rather stream it than have it downloaded, so I decided t...
  • 1176 Views
  • 0 replies
  • 2 likes
  • downloading
    off
    stop
  • 1176 Views
  • 0 replies
  • 2 likes

Spotify stops downloading after some songs

My spotify automatically starts downloading new songs to my offline playlist when i launch the app but stops downloading after some songs, looks like proceeding but it's actually like e.g. 12 out of 19 (%57) and doesn't go on to %58 or %100.

  • Regular
  • My spotify automatically starts downloading new songs to my offline playlist when i launch the app but stops downloading after some songs, looks like proceeding but it's actually like e.g. 12 out o...
  • 851 Views
  • 0 replies
  • 0 likes
  • Download bug
    downloading
    Downloading playlist
  • 851 Views
  • 0 replies
  • 0 likes

Solved!! Spotify not downloading

Solved! See solution below: Today, for no apparent reason Spotify decided to stop downloading songs. It says it is downloading but stays at 0% completed. I've cleared the cache, reinstalled the app and I have 18GB of room so I can't see why it's not ...

  • Casual Listener
  • Solved! See solution below:   Today, for no apparent reason Spotify decided to stop downloading songs. It says it is downloading but stays at 0% completed. I've cleared the cache, r...
  • Robertjltaylor
  • Casual Listener
  • 20522 Views
  • 1 replies
  • 0 likes
  • downloading
    Google Pixel
  • 20522 Views
  • 1 replies
  • 0 likes

Unable to download more than 10-12 extreme quality

Hi, All. For some reason, Spotify Premium stopped downloading songs. I've removed all the cache and data and reinstalled. I've toggled between offline and online. I've switched between my onboard storage on my S7 and my 32Gb external card, even thoug...

  • Casual Listener
  • Hi, All. For some reason, Spotify Premium stopped downloading songs. I've removed all the cache and data and reinstalled. I've toggled between offline and online. I've switched between my onboard s...
  • koryva
  • Casual Listener
  • 582 Views
  • 1 replies
  • 0 likes
  • downloading
    extreme
  • 582 Views
  • 1 replies
  • 0 likes

Solved!! "Download over cellular data" is enabled but still NOT DOWNLOADING

I'm a Spotify premium user that had to FACTORY RESET my Samsung Galaxy A5 (2017) in order to get Download over cellular data to work, IT DOES NOT WORK FOR THe NTH TIME NOW!I've also tried doing a clean reinstall for a lot of times I can no longer cou...

  • Regular
  • I'm a Spotify premium user that had to FACTORY RESET my Samsung Galaxy A5 (2017) in order to get Download over cellular data to work, IT DOES NOT WORK FOR THe NTH TIME NOW! I've also tried doing a...
  • daveyp
  • Casual Listener
  • 23265 Views
  • 3 replies
  • 0 likes
  • data downloading
    Download error
    downloading
  • 23265 Views
  • 3 replies
  • 0 likes