Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Free

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46481 Views
  • 66 replies
  • 25 likes
  • 46481 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879757 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879757 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26837 Views
  • 4 replies
  • 0 likes
  • 26837 Views
  • 4 replies
  • 0 likes

Superuser Contribution Features for free user on the mobile

PlanFreeCountryFranceDeviceRedmi Note 9Operating SystemAndroid 10 QP1A.190711.020 My Question or Issuewhy I can't listen to my playlists as I want on mobile. when can i listen à la carte to the titles of my choice in my playlists. Why Spotify does no...

  • Composer
  • Plan Free Country France Device Redmi Note 9 Operating System Android 10 QP1A.190711.020   My Question or Issue why I can't listen to my playlists as I want on mobile. when can i l...
  • Flanstario1
  • Composer
  • 485 Views
  • 2 replies
  • 0 likes
  • Free
    Listen
    Playlists
  • 485 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pick and play playlists suddenly shuffle play only

PlanFreeCountryU.S.A.DeviceSamsung Galaxy S20 All of my "pick and play" playlists (daily mixes, summer rewind, etc.) have suddenly reverted back to shuffle play only as of Aug. 20th. This has happened previously but was fixable by simply quitting and...

  • Casual Listener
  • Plan Free Country U.S.A. Device Samsung Galaxy S20   All of my "pick and play" playlists (daily mixes, summer rewind, etc.) have suddenly reverted back to shuffle play only as of Aug. 2...
  • irene135
  • Casual Listener
  • 1486 Views
  • 2 replies
  • 0 likes
  • Android
    Daily Mixes
    Free
    Mobile
  • 1486 Views
  • 2 replies
  • 0 likes

Autoplay no longer working

After finishing song spotify used to play similar songs but now autoplay feature no longer working, i am tired of login/logout, clearing cache, uninstall. PlanFreeCountryIndia DeviceVIVO Y15Operating SystemAndroid Pie My Question or Issue

  • Visitor
  • After finishing song spotify used to play similar songs but now autoplay feature no longer working, i am tired of login/logout, clearing cache, uninstall.   Plan Free Country India &n...
  • Billy-J
  • Spotify Star
  • 379 Views
  • 1 replies
  • 0 likes
  • Free
  • 379 Views
  • 1 replies
  • 0 likes

Can't add any song to any playlist

PlanFreeCountryMalaysiaDevicePocophone F1Operating SystemAndroid 10 My Question or IssueI can't add any songs to any of my playlist. I've tried restarting and reinstalling the app, but both methods doesn't work.

  • Casual Listener
  • Plan Free Country Malaysia Device Pocophone F1 Operating System Android 10   My Question or Issue I can't add any songs to any of my playlist. I've tried restarting and reinstalling t...
  • Billy-J
  • Spotify Star
  • 1100 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 1100 Views
  • 5 replies
  • 0 likes

Superuser Contribution i can't share any song to my instagram story. what should i do?

PlanFree/Premium Countryindonesia DeviceXiaomi Redmi 4X Operating SystemAndroid 7, MIUI 10 My Question or Issuealready installed the latest version of instagram and spotify and i still don't have the "instagram stories" option to share my music to in...

  • Casual Listener
  • Plan Free/Premium   Country indonesia   Device Xiaomi Redmi 4X   Operating System Android 7, MIUI 10   My Question or Issue already installed the latest version of i...
  • Petya
  • Community Legend
  • 692 Views
  • 4 replies
  • 0 likes
  • Free
  • 692 Views
  • 4 replies
  • 0 likes

Superuser Contribution Ear deafening ads

Android, windows 10, xbox one (all the same loud ads) Location Netherlands. Dear Spotify,I have been using your service for a while now and i love it (but I am not able to pay for premium at this moment) and recently you have been hurting my ears wit...

  • Casual Listener
  • ...id I sign my right away when accepting your terms or are you going to pay for my hearing aids that I will need if I continue using your free service. And by the way this is not the first time that S...
  • Belgmeister
  • Newbie
  • 2122 Views
  • 4 replies
  • 3 likes
  • Android
    Free
    Windows
    xbox
  • 2122 Views
  • 4 replies
  • 3 likes

Solved!! Non-shuffle playlists on Spotify Free play in shuffle anyway

PlanFreeCountryUKOperating System Android PieMy Question or Issue Playlists without the blue shuffle icon allow me to select specific songs to play, which is expected. However, after a song finishes in one of these playlists, the next song played isn...

  • Regular
  • Plan Free Country UK Operating System  Android Pie My Question or Issue  Playlists without the blue shuffle icon allow me to select specific songs to play, which is expected. H...
  • speedstyle
  • Casual Listener
  • 7695 Views
  • 4 replies
  • 0 likes
  • Free
    Playlists
    Shuffle Function
  • 7695 Views
  • 4 replies
  • 0 likes

Android app only showing me the free version even though I have premium

PlanPremiumCountryUKDeviceHuawei Honor 10Operating SystemAndroid 9 My Question or IssueI have a student premium account and everything was fine up until about 4 weeks ago when the app changed how it looked and I have since found out it is the way fre...

  • Casual Listener
  • ...hen the app changed how it looked and I have since found out it is the way free Spotify is, I had the money taken from my account so I still have a premium account .Anyone know what the issue is?
  • Kamran
  • Composer
  • 1280 Views
  • 4 replies
  • 1 likes
  • Android
    Free
    Premium
  • 1280 Views
  • 4 replies
  • 1 likes

Saved/favourite songs?

PlanFreeCountryUnited KingdomDeviceSony Xperia E5Operating SystemAndroid 6.0 My Question or IssueI do understand that my saved songs have now turned into favourite songs since my premium plan was cancelled. However, I had over 1000 saved songs on pre...

  • Newbie
  • Plan Free Country United Kingdom Device Sony Xperia E5 Operating System Android 6.0   My Question or Issue I do understand that my saved songs have now turned into favourite songs s...
  • 326 Views
  • 0 replies
  • 0 likes
  • Android
    Favorite Songs
    Free
  • 326 Views
  • 0 replies
  • 0 likes

Subscriptores no tienen premium

Compre el plan familiar e invite mediante el link a un familiar que no tenía ningún tipo de cuenta en Spotify, cuando ingresa solo tiene habilitadas las funciones free y no deja tener música offline

  • Newbie
  • Compre el plan familiar e invite mediante el link a un familiar que no tenía ningún tipo de cuenta en Spotify, cuando ingresa solo tiene habilitadas las funciones free y no deja tener música offline
  • 332 Views
  • 0 replies
  • 0 likes
  • Familiar
    Free
    Premium
  • 332 Views
  • 0 replies
  • 0 likes

No Starred Playlist

I can't access my starred playlist on the Android app. Is there any way to fix this, or have Spotify just decided not to allow free Android users access to their starred lists?

  • Newbie
  • I can't access my starred playlist on the Android app. Is there any way to fix this, or have Spotify just decided not to allow free Android users access to their starred lists?
  • Peasles
  • Newbie
  • 635 Views
  • 2 replies
  • 0 likes
  • Android
    Free
    starred playlist
  • 635 Views
  • 2 replies
  • 0 likes

App says no internet connection but not so?

This happens very frequently, not sure why. Any ideas? Thanks paul

  • Casual Listener
  • This happens very frequently, not sure why. Any ideas? Thanks paul
  • Paul_halbert
  • Casual Listener
  • 769 Views
  • 4 replies
  • 0 likes
  • Account
    Free
  • 769 Views
  • 4 replies
  • 0 likes

Solved!! Spotify changes the song

I'm a free user, when I stop the music I was listening to and I close the app, the next time I open Spotify and tap play, I'm in a different song, but in the middle of that song.What can I do?It's a bug or only happens to free users?

  • Community Legend
  • I'm a free user, when I stop the music I was listening to and I close the app, the next time I open Spotify and tap play, I'm in a different song, but in the middle of that song. What can I do? I...
  • MichaelW
  • Community Legend
  • 571 Views
  • 1 replies
  • 1 likes
  • Free
    Spotify
  • 571 Views
  • 1 replies
  • 1 likes

My premium has downgraded to free.

Hi,I added spotify premium on to my Vodafone tarriff and has been working perfectly for months. Last week my premium downgraded to the free spotify!? Vodafone say it is a technical issue with spotify that you are trying to fix.Can you please tell me ...

  • Newbie
  • Hi, I added spotify premium on to my Vodafone tarriff and has been working perfectly for months. Last week my premium downgraded to the free spotify!? Vodafone say it is a technical issue with s...
  • Richard
  • Community Legend
  • 2806 Views
  • 6 replies
  • 0 likes
  • downgraded
    Free
    Premium
  • 2806 Views
  • 6 replies
  • 0 likes