Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: freeze

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52120 Views
  • 67 replies
  • 25 likes
  • 52120 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882216 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882216 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27488 Views
  • 4 replies
  • 0 likes
  • 27488 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcasts freeze and stop

PlanPremiumCountryUnited States DeviceSamsung Galaxy S10Operating SystemAndroid one UI version 2.1 My Question or IssueMy podcasts keeps freezing and stopping for no reason. The only way to fix it is to close and re open the app. Occasionally after I...

  • Regular
  • Plan Premium Country United States  Device Samsung Galaxy S10 Operating System Android one UI version 2.1   My Question or Issue My podcasts keeps freezing and stopping for no rea...
  • trustmegowithit
  • Visitor
  • 24992 Views
  • 51 replies
  • 9 likes
  • Android
    freeze
    podcast
  • 24992 Views
  • 51 replies
  • 9 likes

Superuser Contribution App freezes and crashes all the time

PlanPremiumCountryGermanyDeviceHuawei P20 liteOperating SystemAndroid 10 My Question or IssueMy app has been freezing and crashing almost non-stop lately, so please help me: 1. I often have to open Spotify 4 - 6 times because it completely freezes up...

  • Visitor
  • ...e:   1. I often have to open Spotify 4 - 6 times because it completely freezes upon tapping the app icon. Sometimes the app opens but I cannot access the Search button or my library because the a...
  • Eni
  • Moderator
  • 2507 Views
  • 6 replies
  • 0 likes
  • Crash
    freeze
    locked screen
    podcast
    start
  • 2507 Views
  • 6 replies
  • 0 likes

Superuser Contribution spotify app on android does not start or takes several minutes to start

Plan: PremiumCountry: USA DeviceSamsung Galaxy 9Operating SystemAndroid 10 My Question or Issue When I start the Spotify app on my phone, it does not load. It shows a black screen or sometimes a black screen with the spotify logo on it for several mi...

  • Casual Listener
  • Plan: Premium Country: USA   Device Samsung Galaxy 9 Operating System Android 10   My Question or Issue   When I start the Spotify app on my phone, it does not load. It shows...
  • Elena
  • Moderator
  • 399 Views
  • 1 replies
  • 0 likes
  • Android
    freeze
    start
    wait
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback takes forever or doesn't work/freezes my phone

PlanPremiumCountryUSA DeviceS7Operating SystemAndoroid 8 My Question or IssueMy library is hosted on an SD card which has good read write ability.Spotify takes forever to play a song when I click on it or sometimes it randomly stops playing or skips/...

  • Regular
  • ...hink there's a memory leak because everytime I use the app it like freezes and my whole phone freezes up and slows to a crawl.  This only happens on the Spotify app
  • Peter
  • Spotify Legend
  • 759 Views
  • 2 replies
  • 0 likes
  • Crash
    freeze
    loading
    playback
  • 759 Views
  • 2 replies
  • 0 likes

Spotify completely unstable on my Redmi Note 8 Pro Device

PlanPremiumCountryTurkeyDeviceXiaomi Redmi Note 8 ProOperating SystemMIUI 10.4.2.0 My Question or Issue The app freezes (sometimes even the entire phone) when you click on the 3 vertical dots of the song that need to open the menu or if I wanted to c...

  • Visitor
  • Plan Premium Country Turkey Device Xiaomi Redmi Note 8 Pro Operating System MIUI 10.4.2.0   My Question or Issue   The app freezes (sometimes even the entire phone) when you c...
  • 1113 Views
  • 0 replies
  • 0 likes
  • Android
    freeze
    Spotify
  • 1113 Views
  • 0 replies
  • 0 likes

Spotify freezes on start on Sony A1 TV (Android TV)

I downloaded today the latest version of Spotify on my Sony A1 55" TV. As soon as i open the app, it freezes. I only see black screen, no spotify logo or anything related. It just hangs there. I opened Spotify on my iPhone and it finds the TV as a de...

  • Regular
  • I downloaded today the latest version of Spotify on my Sony A1 55" TV. As soon as i open the app, it freezes. I only see black screen, no spotify logo or anything related. It just hangs there. I o...
  • 1121 Views
  • 0 replies
  • 2 likes
  • Android TV
    freeze
    Sony
  • 1121 Views
  • 0 replies
  • 2 likes

Solved!! Radio Playback freezes after liking a song

DescriptionWhen listening to a music on radio, playback and screen will lock up after liking a song.Buttons work to an extent; you can pause playback/skip to next song, but playback will not resume. What are the steps you took to get to the error/iss...

  • Regular
  • Description When listening to a music on radio, playback and screen will lock up after liking a song. Buttons work to an extent; you can pause playback/skip to next song, but playback will not resu...
  • finsterkatz
  • Newbie
  • 1929 Views
  • 7 replies
  • 3 likes
  • Android
    freeze
    lock up
    Radio
  • 1929 Views
  • 7 replies
  • 3 likes

Playlists Stopping After Every Track, Also Two-Seconds of Silence Towards the End of Every Track

Every since the last update this past weekend, Spotify has been inserting two seconds of silence towards the end of every track. The gaps consistently occur approximately 5 seconds before the end of each track. I don't usually have crossfade turned o...

  • Casual Listener
  • Every since the last update this past weekend, Spotify has been inserting two seconds of silence towards the end of every track. The gaps consistently occur approximately 5 seconds before the end of ...
  • haleyjo
  • Regular
  • 2884 Views
  • 10 replies
  • 3 likes
  • freeze
    gaps
    pause
  • 2884 Views
  • 10 replies
  • 3 likes

Freezing on Android

My spotify constantly freezes. I have the Premium and I use the offline mode as well but it still freezes over and over again within one song. HELP! Why pay for something that does not work!

  • Casual Listener
  • My spotify constantly freezes. I have the Premium and I use the offline mode as well but it still freezes over and over again within one song. HELP! Why pay for something that does not work!
  • Daniel
  • Community Legend
  • 5346 Views
  • 3 replies
  • 0 likes
  • Android
    freeze
    frustration
  • 5346 Views
  • 3 replies
  • 0 likes

Google Maps & Spotify

Hello, For the past couple of months I've had an issue where when I try using Spotify on my phone to stream audio via bluetooth (on offline mode) the app keeps locking up my phone. In particular this originally started when I was trying to run Google...

  • Newbie
  • Hello,   For the past couple of months I've had an issue where when I try using Spotify on my phone to stream audio via bluetooth (on offline mode) the app keeps locking up my phone. In partic...
  • 1232 Views
  • 0 replies
  • 0 likes
  • Android
    Car
    freeze
  • 1232 Views
  • 0 replies
  • 0 likes

Spotify freezes

Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's the only app that does that, so I don't think it's b...

  • Regular
  • Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's t...
  • MichaelJerzak
  • Composer
  • 605 Views
  • 3 replies
  • 0 likes
  • Android
    freeze
    Spotify
    Update
  • 605 Views
  • 3 replies
  • 0 likes

Samsung Galaxy s5 Spotify playlists reloads over and over - freezes

Hi, I'm using Spotify on my new SGS5, and the playmists keeps reloading until Spotify freezes. The app works well besides when I'm in the playlist menu. Also if I'm listening to a song, and goes to the playmist menu, the song will stop, because of th...

  • Regular
  • Hi, I'm using Spotify on my new SGS5, and the playmists keeps reloading until Spotify freezes. The app works well besides when I'm in the playlist menu. Also if I'm listening to a song, and goes to t...
  • user-removed
  • Not applicable
  • 1019 Views
  • 1 replies
  • 1 likes
  • freeze
    galaxy s5
    Playlists refreshing error
  • 1019 Views
  • 1 replies
  • 1 likes