Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Freezing

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50695 Views
  • 66 replies
  • 25 likes
  • 50695 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881435 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881435 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27264 Views
  • 4 replies
  • 0 likes
  • 27264 Views
  • 4 replies
  • 0 likes

Solved!! Android version unable to play any song only from the 3/4 of it

PlanPremiumCountryHungaryDeviceSamsung Galaxy S10 eOperating SystemAndroid 11My Question or IssueAfter the recent update whenever I want to play a song and tap on it it is showing that it started but the timer and the song won't start only if I seek ...

  • Regular
  •   Plan Premium Country Hungary Device Samsung Galaxy S10 e Operating System Android 11 My Question or Issue After the recent update whenever I want to play a song and tap on it it is s...
  • MattSuda
  • Spotify Star
  • 1262 Views
  • 4 replies
  • 1 likes
  • Android
    Freezing
  • 1262 Views
  • 4 replies
  • 1 likes

Superuser Contribution "Now playing" screen freezes but continues to play the playlist

PremiumUSA Samsung Galaxy S9+Android 10 Recently, about a month maybe, when I change the playlist or get in my car and connect via Bluetooh, the "now playing" screen will freeze on what I was listening to before changing the playlist or getting in th...

  • Casual Listener
  • Premium USA     Samsung Galaxy S9+ Android 10   Recently, about a month maybe, when I change the playlist or get in my car and connect via Bluetooh, the "now playing" scree...
  • Alex
  • Spotify Legend
  • 17875 Views
  • 20 replies
  • 19 likes
  • "Now Playing"
    Android
    Freezing
  • 17875 Views
  • 20 replies
  • 19 likes

Superuser Contribution [Android] App and music freezing

My Question or IssueMusic is freezing constantly. Very repeatable when turning screen off. It's not battery optimization as I've turned that off for the app and for the entire phone. I also think it's an application issue because the Android system e...

  • Casual Listener
  • My Question or Issue Music is freezing constantly. Very repeatable when turning screen off. It's not battery optimization as I've turned that off for the app and for the entire phone. I also think i...
  • Alex
  • Spotify Legend
  • 591 Views
  • 3 replies
  • 0 likes
  • Android
    Freezing
  • 591 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcasts breaking Android Auto

PlanPremiumCountryUSADeviceSAMSUNG GALAXY NOTE 20 ULTRAOperating SystemAndroid Version 11, One UI ver. 3 My Question or IssueI switched back to Spotify Premium strictly for the JRE podcast, I use a different player for all my other podcasts without i...

  • Casual Listener
  • Plan Premium Country USA Device SAMSUNG GALAXY NOTE 20 ULTRA Operating System Android Version 11, One UI ver. 3   My Question or Issue I switched back to Spotify Premium strictly for t...
  • Mihail
  • Spotify Legend
  • 3335 Views
  • 3 replies
  • 0 likes
  • Android
    android auto
    broken
    Freezing
    JRE
    podcast
  • 3335 Views
  • 3 replies
  • 0 likes

Android Smart TV App Constantly Freezes

My Question or IssueWhen trying to use the Spotify app on my Sony Smart TV: leaving the app open for any extended period of time (over 3-5 minutes) will cause the app to freeze. Music still plays in the background but the screen is unresponsive and o...

  • Visitor
  • My Question or Issue When trying to use the Spotify app on my Sony Smart TV: leaving the app open for any extended period of time (over 3-5 minutes) will cause the app to freeze. Music still plays i...
  • manukau
  • Regular
  • 3799 Views
  • 6 replies
  • 3 likes
  • Android
    application
    bug
    Freezing
    Sony
    TV
  • 3799 Views
  • 6 replies
  • 3 likes

Superuser Contribution App freezes every few songs

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Pie My Question or IssueThe spotify app on my Samsung Galaxy S9 freezes about every 2 to 3 songs, usually in the middle of a song. When I open the app, the song appears to be playing ...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Pie   My Question or Issue The spotify app on my Samsung Galaxy S9 freezes about every 2 to 3 songs, usually i...
  • Petya
  • Community Legend
  • 502 Views
  • 1 replies
  • 0 likes
  • Freezing
    pauses
  • 502 Views
  • 1 replies
  • 0 likes

Galaxy S9 music cuts in and out repeatedly. Factory reset didn't work.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 713 Views
  • 0 replies
  • 1 likes
  • Freezing
    music cutting out
    s9
    SPINING CIRCLE
  • 713 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Please fix chromecast with Spotify

Spotify has always been buggy with chromecast.- It looses connection- Often can't adjust volume without reconnecting to the chromecast. Or you must use the Google Home app.- You must force close the app to discover cast devices when you come back hom...

  • Roadie
  • Spotify has always been buggy with chromecast. - It looses connection - Often can't adjust volume without reconnecting to the chromecast. Or you must use the Google Home app. - You must force clos...
  • meahtenoha
  • Spotify
  • 63561 Views
  • 91 replies
  • 186 likes
  • buggy
    Freezing
    laggy
  • 63561 Views
  • 91 replies
  • 186 likes

Spotify Slow/Freezing - Playlists wont stay synced with my Samsung 128gb Evo+ Micro SD with Sony XZ1

Hi Everyone,I recently got the new Sony XZ1 Compact phone, and got an 128gb Samsung Evo+ UHS Micro SD Card to go in it, so that I could sync a lot of my playlists in High Quality on my phone and take them around with me. Since Spotify has been using ...

  • Newbie
  • ...ake them around with me.   Since Spotify has been using the SD card the app is running slowly/freezing/crashing, and the playlists have to re-sync many times throughout the day.   The a...
  • 464 Views
  • 0 replies
  • 0 likes
  • Freezing
    high quality
    Playlists
    Sd
    slow
    Sony
  • 464 Views
  • 0 replies
  • 0 likes