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Topics with Label: Help

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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46472 Views
  • 66 replies
  • 25 likes
  • 46472 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879742 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879742 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26837 Views
  • 4 replies
  • 0 likes
  • 26837 Views
  • 4 replies
  • 0 likes

Superuser Contribution Autoplay not working

PlanPremiumDeviceSamsung Galaxy a52sOperating SystemAndroid My Question or IssueAutoplay doesn't work, have tried all the fixes on here and on google but none work.It worked fine on my old iphone and every other deviceYes autoplay is turned on

  • Casual Listener
  • Plan Premium Device Samsung Galaxy a52s Operating System Android   My Question or Issue Autoplay doesn't work, have tried all the fixes on here and on google but none work. It worked fi...
  • edgardoarroyo1
  • Newbie
  • 20156 Views
  • 79 replies
  • 3 likes
  • autoplay
    Help
  • 20156 Views
  • 79 replies
  • 3 likes

Playlist from NFC tag

PlanPremiumCountryNetherlandsDeviceOneplus 7, Oneplus 6T, Samsung Galaxy Note 8Operating SystemAndroid 10 My Question or IssueHello everyone, I'm currently experiencing a problem, and have searched the web far and wide but haven't found an answer. Th...

  • Visitor
  •   Plan Premium Country Netherlands Device Oneplus 7, Oneplus 6T, Samsung Galaxy Note 8 Operating System Android 10   My Question or Issue Hello everyone,   I'm currently e...
  • Okiemute
  • Visitor
  • 13470 Views
  • 5 replies
  • 3 likes
  • Help
    mobileapplication
    NFC
  • 13470 Views
  • 5 replies
  • 3 likes

Solved!!Superuser Contribution Transferring offline songs between phone and laptop

PlanPremiumCountryIndiaDeviceSamsung Galaxy S7Asus ROG GL503Operating SystemAndroid Oreo(8.0)Windows 10 1809My Question or Issue I have downloaded a lot of playlists on my phone and I want the exact same playlists on my laptop but I don't want to dow...

  • Newbie
  • Plan Premium Country India Device Samsung Galaxy S7 Asus ROG GL503 Operating System Android Oreo(8.0) Windows 10 1809 My Question or Issue   I have downloaded a lot of playlists on m...
  • AlejaR
  • Moderator
  • 8751 Views
  • 3 replies
  • 0 likes
  • android 8.0
    Help
    windows10
  • 8751 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android] Spotify notification player acts like multiple songs are playing

DeviceGalaxy Z Fold 2Operating SystemAndroid 11My Question or IssueFor the last several weeks, I've been dealing with a really annoying issue with my Spotify player, and it only seems to be getting worse. Around beginning December, my pull down notif...

  • Newbie
  • ...he only one of the players that can actively be interacted with. This is getting really annoying, especially if they keep multiplying. Please help.
  • Ver
  • Spotify Legend
  • 2388 Views
  • 3 replies
  • 0 likes
  • bug
    bug fix
    Help
  • 2388 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect Not Working Properly

PlanPremiumCountryU.S.A.DeviceGoogle Pixel 3a XLOperating SystemAndroid version 11 My Question or IssueJust a little bit ago, I switched from my earbuds to my Home Speaker Group, then after the song that was playing ended, the one that played before ...

  • Roadie
  • Plan Premium Country U.S.A. Device Google Pixel 3a XL Operating System Android version 11   My Question or Issue Just a little bit ago, I switched from my earbuds to my Home Speaker Gr...
  • Alex
  • Spotify Legend
  • 708 Views
  • 1 replies
  • 0 likes
  • Help
  • 708 Views
  • 1 replies
  • 0 likes

Superuser Contribution Go online to see menu.

PlanPremiumCountryEnglandDeviceSamsung Galaxy A6 2018 (December)Operating SystemAndroid 9.0My Question or Issue Constantly says "Go online to see menu." When I'm online already, try it with both 4G and Wi-Fi, but it shouldn't matter anyway as I am on...

  • Visitor
  • ...ike a song or add a liked (and downloaded) already song to a playlist. Please help.  
  • Ivan
  • Spotify Legend
  • 8290 Views
  • 12 replies
  • 12 likes
  • go online to see menu
    Help
    Spotify not working
    spotify not working on android
  • 8290 Views
  • 12 replies
  • 12 likes

Superuser Contribution Wrapped 2020 story not showing up

PlanPremiumCountrynetherlands Device(Samsung Galaxy 20)Operating System(Android) My Question or IssueI still am not able to see my stats and story, I can find the playlist but not the story.i already tried the animation, logging in and out, updating,...

  • Visitor
  •   Plan Premium Country netherlands   Device (Samsung Galaxy 20) Operating System (Android)   My Question or Issue I still am not able to see my stats and story, I can find ...
  • Eni
  • Moderator
  • 923 Views
  • 1 replies
  • 0 likes
  • Help
  • 923 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is support such trash? Why can i not report a problem *immediately*, in-app??

PlanPremiumCountryUSDeviceS10+Operating SystemAndroid My Question or IssueI spent ten minutes trying to find out how to open a ticket with you guys. That's ridiculous. This needs to be in the app itself. It's insanely unclear how to even get to this ...

  • Casual Listener
  • Plan Premium Country US Device S10+ Operating System Android   My Question or Issue I spent ten minutes trying to find out how to open a ticket with you guys. That's ridiculous. This n...
  • Elena
  • Moderator
  • 553 Views
  • 1 replies
  • 2 likes
  • bug
    Help
    report
    support
  • 553 Views
  • 1 replies
  • 2 likes

Superuser Contribution spotify scan codes

Hiiso for a school project I'm using spotifys scan code feature. however I just updated my app and none of the scan codes on playlists are appearing and i do not have the camera where I can scan codes. can someone help? spotifuggle is updated to the ...

  • Casual Listener
  • ...odes.      can someone help? spotifuggle is updated to the newest version so I do not know what to do  
  • Eleniii
  • Casual Listener
  • 1433 Views
  • 2 replies
  • 0 likes
  • features
    Help
    scan codes
  • 1433 Views
  • 2 replies
  • 0 likes

Superuser Contribution Volume slider on tablet will not link to the slider on the spotify app

PlanPremiumCountryCanadaDeviceGeneric car tabletOperating SystemAndroid 9 My Question or IssueHello there I am noticing an issue with the in app volume slider. It is on the connect page but while listening on a local device. I notice when I am on my ...

  • Casual Listener
  • Plan Premium Country Canada Device Generic car tablet Operating System Android 9   My Question or Issue Hello there I am noticing an issue with the in app volume slider. It is on the c...
  • Ivan
  • Spotify Legend
  • 531 Views
  • 3 replies
  • 0 likes
  • Help
    support
  • 531 Views
  • 3 replies
  • 0 likes

Keeps closing when playing music

PlanPremiumCountryUKDeviceSamsung Galaxy 9,Operating SystemAndroid version 10 My Question or IssueHi, I'm not sure whether crashing is the word, but whenever I play something, and I either lock my phone or keep it playing in the background, after a c...

  • Casual Listener
  • ...o music.   I've tried clearing cache, and deleting and reinstalling, and going into my phone setting to allow it to play without being shut off to save battery.   Any help would b...
  • 777 Views
  • 0 replies
  • 2 likes
  • Help
    Keeps closing
    stops playing music
    stops randomly
  • 777 Views
  • 0 replies
  • 2 likes

Superuser Contribution Problem with Local files

Help me!!!!PlanPremiumCountryCanadaDevice(Samsung Galaxy s9)Operating System(Windows 10,) My Question or IssueHello, I'm having a problem with my local files no longer downloading. They all of a sudden just disappeared from my mobile library and appe...

  • Newbie
  • Help me!!!! Plan Premium Country Canada Device (Samsung Galaxy s9) Operating System (Windows 10,)   My Question or Issue Hello, I'm having a problem with my local files no longer d...
  • Elena
  • Moderator
  • 413 Views
  • 1 replies
  • 0 likes
  • Help
  • 413 Views
  • 1 replies
  • 0 likes

Music Randomly Pausing While Phone Is Locked

Hey there, I was wondering if anyone on here has experienced the same issue? Whenever I have my music playing and my phone has been locked for about 2 to 5 minutes my music will pause at random. This seems to happen intermittently as well. I've gone ...

  • Casual Listener
  • ...have a Samsung S20. Any help will be greatly appreciated! Thank you!
  • Jose_M
  • Spotify Star
  • 334 Views
  • 1 replies
  • 1 likes
  • Help
    Music pausing
  • 334 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cant play music on android

PlanFreeCountryHungaryDeviceHuawei P Smart 2018 My Question or IssueHello, my problem is that I cant play music on my phone. I reuploaded it, deleted the cache files, and still nothing. If i want to play directly music from my playlists or from searc...

  • Casual Listener
  • ...othing. If i want to play directly music from my playlists or from searching, I cant. Please help... 
  • Ivan
  • Spotify Legend
  • 502 Views
  • 3 replies
  • 0 likes
  • Help
  • 502 Views
  • 3 replies
  • 0 likes

song stops playing at 9 seconds

PlanPremiumCountryBrazilDevice(Samsung Galaxy S7)Operating System(Android Oreo) My Question or Issueand to get back to normal i need to restart.thats the question and i need some help, please.

  • Newbie
  • ...nd i need some help, please.
  • 390 Views
  • 0 replies
  • 0 likes
  • Android 8
    Help
    Samsung Galaxy S7
    song stops
  • 390 Views
  • 0 replies
  • 0 likes

Superuser Contribution song keeps stopping at 0:35

PlanFreeCountryHong KongDeviceSamsung Galaxy a50sOperating SystemAndroid Pie My Question or Issuethis particular song keeps stopping at 0:35 and wont start unless i skip the song. I tried reinstalling but that doesnt work

  • Casual Listener
  •   Plan Free Country Hong Kong Device Samsung Galaxy a50s Operating System Android Pie     My Question or Issue this particular song keeps stopping at 0:35 and wont start un...
  • Mario
  • Spotify Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • Help
  • 393 Views
  • 1 replies
  • 0 likes

App incredibly slow on Android

FamilyPremiumUK Device(Samsung Galaxy A6)Operating System(Android Version 9) IssueThe app has been incredibly slow for about a week and a half, with the following issues recurring:Playlists, albums and artist profiles take upwards of 30 seconds to lo...

  • Casual Listener
  • Family Premium UK   Device (Samsung Galaxy A6) Operating System (Android Version 9)   Issue The app has been incredibly slow for about a week and a half, with the following i...
  • gnodmas
  • Casual Listener
  • 707 Views
  • 2 replies
  • 0 likes
  • Android
    Help
    slow
  • 707 Views
  • 2 replies
  • 0 likes

Please help: Spotify crashes endlessly.

PlanPremiumCountryEstoniaDeviceS9Operating SystemAndroid 10 Beta So Spotify refuses to work ever since i updated to the android beta on my s9. I have tried everything mentioned in the HELP pages and alot of other things. The result is still the same ...

  • Visitor
  • ...entioned in the HELP pages and alot of other things. The result is still the same - It opens to the logo in the backgound and after 2-3 seconds crashes completely with no error.   This is what i...
  • 489 Views
  • 0 replies
  • 0 likes
  • 10
    Android
    Crash
    Help
    Spotify
  • 489 Views
  • 0 replies
  • 0 likes

My Spotify randomly pauses music?

The same problem used to happen on my Galaxy S8 and I already made sure that it's not sleeping apps and spotify has access to run in the backgrounds. Now I'm on my S10 and it's still doing the same pausing randomly thing, even when I'm navigating my ...

  • Casual Listener
  • The same problem used to happen on my Galaxy S8 and I already made sure that it's not sleeping apps and spotify has access to run in the backgrounds. Now I'm on my S10 and it's still doing the same p...
  • 676 Views
  • 0 replies
  • 1 likes
  • bug
    Galaxy S10
    galaxy s8
    Help
    Music pausing
    music stopping
    Samsung
  • 676 Views
  • 0 replies
  • 1 likes

It is too difficult to give feedback

PlanPremium familyCountryMalaysia DeviceMate 20 proOperating System Android Oreo My Question or IssueHello I just spent 10 minutes trying to get help with a frustrating issue on spofity. I tried last when the issue happened last month as well, but I ...

  • Casual Listener
  • Plan Premium family Country Malaysia  Device Mate 20 pro Operating System  Android Oreo   My Question or Issue Hello   I just spent 10 minutes trying to get help...
  • osornios
  • Spotify Star
  • 569 Views
  • 1 replies
  • 2 likes
  • Feedback
    Help
    support
  • 569 Views
  • 1 replies
  • 2 likes