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Topics with Label: Install

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43355 Views
  • 66 replies
  • 25 likes
  • 43355 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878494 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878494 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26525 Views
  • 4 replies
  • 0 likes
  • 26525 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify wont install

PlanPremiumCountryU.S.Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify wrapped wouldnt work so i uninstalled spotify on google play and it wont reinstall. I h...

  • Casual Listener
  •   Plan Premium Country U.S. Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotif...
  • Alex
  • Spotify Legend
  • 3307 Views
  • 6 replies
  • 0 likes
  • broken
    Install
    Uninstall
  • 3307 Views
  • 6 replies
  • 0 likes

Can't install on Samsung A40

Spotify is finally available in Serbia, so I have opened the account, installed deskto versions on Windows in the office and at home. However, I can't install Android version on my Samsung A40. I get the generic message on the both Google Play and Sa...

  • Visitor
  • Spotify is finally available in Serbia, so I have opened the account, installed deskto versions on Windows in the office and at home. However, I can't install Android version on my Samsung A40. &n...
  • 461 Views
  • 0 replies
  • 0 likes
  • Android
    Install
    Samsung
  • 461 Views
  • 0 replies
  • 0 likes

Bug | Android | Marshmellow | App doesnt install | Unfortunately, Package Access Helper has stopped

App is not installing or upgrading from past few updates. (I think 3-4)Both Google store or APK installations fail with message - "Unfortunately, Package Access Helper has stopped " Then its stuck showing installing.Tried force stopping 'Package Help...

  • Regular
  • App is not installing or upgrading from past few updates. (I think 3-4) Both Google store or APK installations fail with message - "Unfortunately, Package Access Helper has stopped " Then its s...
  • prathik62
  • Regular
  • 761 Views
  • 2 replies
  • 0 likes
  • Android 6.0.1
    Install
    updates
  • 761 Views
  • 2 replies
  • 0 likes