Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: internet

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50562 Views
  • 66 replies
  • 25 likes
  • 50562 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881388 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881388 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27259 Views
  • 4 replies
  • 0 likes
  • 27259 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Issues Searching For Music

Plan: FreeCountry: MexicoDevice: Motorola Moto G9 PlayOperating System: Android 10My Question or IssueSo this issue is from my mom's phone, basically when she tries to search for something it says that there is no Internet connection, when on the sam...

  • Casual Listener
  • ...omething it says that there is no Internet connection, when on the same phone she can use apps that need Internet without any problems as well as other devices, discarding the chances of a router issue. A...
  • MihailY
  • Moderator
  • 1141 Views
  • 5 replies
  • 0 likes
  • Android
    internet
    mobile data
    Search Tab
  • 1141 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify Not Working, Very Slow

PlanPremiumCountryIndiaDeviceMoto G5 PlusOperating SystemAndroid OreoMy Question or IssueI have been using Spotify very actively over the past few months, on my phone and my laptop. However, recently something happened and my app is very unresponsive...

  • Visitor
  • ...t to my phone, but it just hangs. Occasionally, it says "No Internet Connection available", or "Spotify is not responding". Uninstalling, reinstalling didn't help, and clearing my user data also did n...
  • Ivan
  • Spotify Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • Android
    internet
    moto
    slow
  • 382 Views
  • 1 replies
  • 0 likes

Show me my downloads when theres no internet.

The first thing to load should be the stuff I have downloaded. I shouldn't have to wait for a slow internet connection to view this stuff. Today when I was out of service it wouldn't show anything(see pic). Samsung S7, premium user.

  • Newbie
  • The first thing to load should be the stuff I have downloaded. I shouldn't have to wait for a slow internet connection to view this stuff.  Today when I was out of service it wouldn't show a...
  • jfrantz00
  • Casual Listener
  • 769 Views
  • 2 replies
  • 0 likes
  • bug
    downloads
    internet
  • 769 Views
  • 2 replies
  • 0 likes

"Go online to see menu" issue

Hi all, I'm having an issue with the Spotify app on my phone (actually loaded on my SD card because I have so much music downloaded) that frequently when I am trying to use the menu (go to artist, add to playlist, etc.) it will spool for a few second...

  • Regular
  • Hi all,   I'm having an issue with the Spotify app on my phone (actually loaded on my SD card because I have so much music downloaded) that frequently when I am trying to use the menu (go to a...
  • 1336 Views
  • 0 replies
  • 15 likes
  • Android
    internet
    wifi
  • 1336 Views
  • 0 replies
  • 15 likes

Solved!! Spotify can't connect - Android app

I appologise for this being a subject of discussion beforen ow but I cannot find a solution that actually works.Basically put, I'm using an android phone (Xperia SP) and my Spotify app was working fine the wholetime i've had it but now suddenly this ...

  • Casual Listener
  • ...orking fine the wholetime i've had it but now suddenly this afternoon it's just stopped connectign to the internet. It continuously says it's in offline mode when it's not or that there's no internet c...
  • OperaNowPodcast
  • Regular
  • 27720 Views
  • 5 replies
  • 0 likes
  • Android
    internet
    mobile app
  • 27720 Views
  • 5 replies
  • 0 likes

No Internet Connection - Samsung Note 3

So, this is an issue I've been having for a long time across multiple phones. I'll open the app on my phone and it'll say that I don't have an Internet connection. Sometimes restarting the app or the phone will fix the problem, other times I simply h...

  • Regular
  • So, this is an issue I've been having for a long time across multiple phones. I'll open the app on my phone and it'll say that I don't have an Internet connection. Sometimes restarting the app or t...
  • Daniel
  • Community Legend
  • 880 Views
  • 2 replies
  • 0 likes
  • internet
    Samsung note 3
  • 880 Views
  • 2 replies
  • 0 likes