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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Topics with Label: loading

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42775 Views
  • 66 replies
  • 25 likes
  • 42775 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878169 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878169 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26412 Views
  • 4 replies
  • 0 likes
  • 26412 Views
  • 4 replies
  • 0 likes

Superuser Contribution Slow loading albums, barely usable since update

PlanPremium CountryUnited Kingdom DeviceSamsung Note 20 Ultra Operating SystemAndroid My Question or Issue Echoing other people's issue, I thought I would post mine, to give this issue more attention Since the new update, it is an interminable proces...

  • Music Fan
  • ...ut scrolling down I encounter constant loading screens   It is becoming borderline unusable as any intention of quickly playing an album! Especially if further down the alphabetised list is a t...
  • zamorano400
  • Music Fan
  • 741 Views
  • 4 replies
  • 1 likes
  • loading
    Update
  • 741 Views
  • 4 replies
  • 1 likes

Solved!! Spotify not loading

PlanPremiumCountryNorwayDeviceSamsung Galaxy S22 UltraOperating SystemAndroid 12 My Question or IssueHello, I'm having issues with my Spotify not loading and being stuck on the Spotify logo when I try to start it. I started having this issue yesterda...

  • Newbie
  • Plan Premium Country Norway Device Samsung Galaxy S22 Ultra Operating System Android 12   My Question or Issue Hello,   I'm having issues with my Spotify not loading and being s...
  • WhizzWr
  • Regular
  • 1628 Views
  • 15 replies
  • 4 likes
  • Android
    Android 12
    loading
    Logo
    stuck
  • 1628 Views
  • 15 replies
  • 4 likes

Regarding Interactivity and Responsiveness

When attempting to play a file on a slow internet connection, Spotify will begin to LOAD the content, but won't display any obvious sign that it's doing so. This happens especially often on poor internet connections, or with larger files. This create...

  • Casual Listener
  • ...bvious 'loading' visual to fill the user in. I'm certain I've seen other examples of the app either not responding or seeming not to respond to particular commands, but can't remember them now, and am h...
  • 375 Views
  • 0 replies
  • 0 likes
  • Android
    Interactivity
    loading
    Responsiveness
  • 375 Views
  • 0 replies
  • 0 likes

Superuser Contribution Menus Rarely Load

PlanPremiumCountryUSDeviceSamsung Galaxy S10+Operating SystemAndroid 9 (up to date) My Question or IssueFor YEARS Ive been dealing with an issue where when I try to search for songs or artists from my phone, or access these menu for a song/artist/alb...

  • Newbie
  • ...or songs or artists from my phone, or access these menu for a song/artist/album by long pressing, I get the green loading circle for a very long time. Sometimes it says something like "go online to s...
  • Xenia
  • Moderator
  • 416 Views
  • 1 replies
  • 0 likes
  • bug
    loading
    never loads
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback takes forever or doesn't work/freezes my phone

PlanPremiumCountryUSA DeviceS7Operating SystemAndoroid 8 My Question or IssueMy library is hosted on an SD card which has good read write ability.Spotify takes forever to play a song when I click on it or sometimes it randomly stops playing or skips/...

  • Regular
  • Plan Premium Country USA  Device S7 Operating System Andoroid 8    My Question or Issue My library is hosted on an SD card which has good read write ability. Spotify takes f...
  • Peter
  • Spotify Legend
  • 708 Views
  • 2 replies
  • 0 likes
  • Crash
    freeze
    loading
    playback
  • 708 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Stuck Loading on Galaxy S7

United StatesPremium Device: Samsung Galaxy S7Operating SystemAndriod 8.0 Oreo I've gone through (more than once) the steps you should go through to reset Spotify on Andriod (uninstall, delete com.spotify in Andriod/data, remove from offline devices,...

  • Casual Listener
  • United States Premium       Device: Samsung Galaxy S7 Operating System Andriod 8.0 Oreo     I've gone through (more than once) the steps you should go through to re...
  • martin18d
  • Casual Listener
  • 854 Views
  • 2 replies
  • 0 likes
  • doesn't load
    doesn't work
    galaxy s7
    loading
    Samsung
    slow
    stuck loading
  • 854 Views
  • 2 replies
  • 0 likes

Loading is stuck, have to reboot after every listen (Possible Garmin connect conflict?)

PlanPremiumCountryItaly DeviceSamsung Galaxy J5sOperating SystemAndroid 6.1 My Question or IssueLoading is stuck after every listen, the only choice I have is to restart the app every time I want to change song-playlist.Never happened before, I've al...

  • Newbie
  • Plan Premium Country Italy  Device Samsung Galaxy J5s Operating System Android 6.1   My Question or Issue Loading is stuck after every listen, the only choice I have is to r...
  • Loxer
  • Community Legend
  • 570 Views
  • 1 replies
  • 0 likes
  • Cache
    loading
    reboot
    Search
    stuck
  • 570 Views
  • 1 replies
  • 0 likes

Extremely slow loading times on all aspects of application

Hey, my name is Adam and I currently use a Samsung Galaxy S5 for Spotify. This problem only started around about a week ago but when I opened up Spotify, it seemed to take ages to load everything - my playlists, the application itself, images, the br...

  • Newbie
  • Hey, my name is Adam and I currently use a Samsung Galaxy S5 for Spotify. This problem only started around about a week ago but when I opened up Spotify, it seemed to take ages to load everything - m...
  • Punkygirl
  • Newbie
  • 80720 Views
  • 13 replies
  • 13 likes
  • Android 5.0.2
    application
    Buffering
    galaxy s5
    loading
    Mobile
    Playlists
    Samsung
    samsung galaxy s5
    slow
  • 80720 Views
  • 13 replies
  • 13 likes

Albums and Songs not loading

The 'albums' and 'songs' feature in the Spotify App has not worked for me for at least 6 months now. I go into albums and just get a loading screen which never loads my albums. I cannot store albums offline either. I can save them when I'm on my comp...

  • Newbie
  • The 'albums' and 'songs' feature in the Spotify App has not worked for me for at least 6 months now. I go into albums and just get a loading screen which never loads my albums. I cannot store a...
  • DriesDauwe
  • Newbie
  • 1110 Views
  • 1 replies
  • 2 likes
  • Albums
    Android
    loading
    Samsung
    songs
  • 1110 Views
  • 1 replies
  • 2 likes

Songs on 'My Music' just keeps on loading

I've been using Spotify for almost a month now and everything has been going until a few days ago. I went to My Music tab and go to Songs, instead of displaying all songs that I have it just keeps on loading. I tried to wait for 5-10 minutes and noth...

  • Newbie
  • ...n loading. I tried to wait for 5-10 minutes and nothing changed. But when I click Playlists or Albums it directly displayed. So I tried to connect over wifi and same things happened. I've also tried t...
  • 684 Views
  • 0 replies
  • 0 likes
  • loading
    Loading song too long
    Songs won't download
  • 684 Views
  • 0 replies
  • 0 likes