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Topics with Label: mp3

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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 56050 Views
  • 68 replies
  • 25 likes
  • 56050 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27859 Views
  • 5 replies
  • 0 likes
  • 27859 Views
  • 5 replies
  • 0 likes

Local file not downloading/playing on mobile (but other local files are fine)

I have an mp3 song that I'd like to play on my Spotify app (premium account) on my Android phone. The song is not available from Spotify itself. It plays fine in my desktop Spotify app (Windows 10), but it's greyed out and won't play on my phone, des...

  • Regular
  • I have an mp3 song that I'd like to play on my Spotify app (premium account) on my Android phone. The song is not available from Spotify itself. It plays fine in my desktop Spotify app (Windows 1...
  • Joe
  • Community Legend
  • 1282 Views
  • 3 replies
  • 0 likes
  • local file
    local files
    mp3
    Premium
  • 1282 Views
  • 3 replies
  • 0 likes

MP3 syncing

Why can I listen to MP3 files on my desktop but not on my phone? I synced some files from my library to Spotify, and I can play the just fine on my laptop but when i save them on my phone, it says that song is unavailable. PLEASE HELP I'M FREAKING OU...

  • Casual Listener
  • Why can I listen to MP3 files on my desktop but not on my phone? I synced some files from my library to Spotify, and I can play the just fine on my laptop but when i save them on my phone, it says t...
  • Joe
  • Community Legend
  • 563 Views
  • 1 replies
  • 0 likes
  • Desktop
    mp3
  • 563 Views
  • 1 replies
  • 0 likes

Issues With Playback of Offline/Synced Files

Ever since I've used Spotify on my Galaxy SIII, I've occasionally run into issues. The main one is that sometimes the song just won't play, and the application will freeze. I end up having to restart my phone (if it doesn't restart itself). I seem to...

  • Casual Listener
  • ...elp fix it is fixing some of the tags (I use mp3tag [http://www.mp3tag.de/en/] to fix these and rename the files if necessary), although I'm not sure if it's a fix for every single issue.  My m...
  • 443 Views
  • 0 replies
  • 0 likes
  • Android
    galaxy s 3
    mp3
  • 443 Views
  • 0 replies
  • 0 likes