Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: no sound

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47450 Views
  • 66 replies
  • 25 likes
  • 47450 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880190 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880190 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26887 Views
  • 4 replies
  • 0 likes
  • 26887 Views
  • 4 replies
  • 0 likes

Superuser Contribution Toshiba Smart TV No Sound

We just bought a new Toshiba Fire TV and installed the Spotify app, unfortunately, the sound doesn't work at all. We can hear all the other apps (Disney, Netflix, Amazon Prime, etc) but the only app that "plays" without sound it Spotify. We've uninst...

  • Regular
  • We just bought a new Toshiba Fire TV and installed the Spotify app, unfortunately, the sound doesn't work at all. We can hear all the other apps (Disney, Netflix, Amazon Prime, etc) but the only app ...
  • AlejaR
  • Moderator
  • 2841 Views
  • 10 replies
  • 0 likes
  • mute
    no sound
    Smart TV
    sound
    Toshiba
  • 2841 Views
  • 10 replies
  • 0 likes

Superuser Contribution Group Session No Sound

PlanPremiumCountryUKDevice Samsung Galaxy 9 Operating System( Android 9 My Question or IssueWhen using the group session feature with my friends the host can only hear sound where as I can't, they are using iOS and are using the feature to connect mu...

  • Visitor
  •   Plan Premium Country UK Device  Samsung Galaxy 9  Operating System ( Android 9   My Question or Issue When using the group session feature with my friends the host ca...
  • Ivan
  • Spotify Legend
  • 24504 Views
  • 8 replies
  • 11 likes
  • bug
    Group Session
    no sound
  • 24504 Views
  • 8 replies
  • 11 likes

Spotify plays with no sound [Android Auto]

PlanPremiumCountryCzech RepublicDeviceSamsung Galaxy J5 2017 + Skoda Octavia 2018Operating SystemAndroid 7.0 My Question or Issue Spotify in Android Auto mode worked fine for long time but last few days it suddenly stopped playing sound. It behaves l...

  • Regular
  • Plan Premium Country Czech Republic Device Samsung Galaxy J5 2017 + Skoda Octavia 2018 Operating System Android 7.0   My Question or Issue  Spotify in Android Auto mode worked fin...
  • skejpa
  • Regular
  • 21671 Views
  • 12 replies
  • 1 likes
  • android auto
    no sound
    playing without sound
    Spotify
  • 21671 Views
  • 12 replies
  • 1 likes

Tracks "Play" but there is no Sound using Bluetooth in a car

I'm trying to connect my phone to my car. Tracks "Play" within the app, bluetooth is connected, but no sound actually comes out of the speakers. Using a Pioneer headset, Nexus 6P initially. But I've also tried this with my new car and a new phone, Pi...

  • Visitor
  • I'm trying to connect my phone to my car. Tracks "Play" within the app, bluetooth is connected, but no sound actually comes out of the speakers.   Using a Pioneer headset, Nexus 6P initially. ...
  • Auggievf
  • Newbie
  • 4252 Views
  • 2 replies
  • 0 likes
  • Android
    bluetooth
    bored
    no sound
  • 4252 Views
  • 2 replies
  • 0 likes

Songs play but no sound - Android, Xperia Z5

All of a sudden there is no sound when playing Spotify on my phone. It started a week ago and since then I've deleted and reinstalled daily but that hasn't fixed it. It's not an issue with my phone or headphones as all other music apps work. I've had...

  • Casual Listener
  • All of a sudden there is no sound when playing Spotify on my phone. It started a week ago and since then I've deleted and reinstalled daily but that hasn't fixed it. It's not an issue with my phone o...
  • channe
  • Casual Listener
  • 1564 Views
  • 8 replies
  • 0 likes
  • no audio
    no sound
    silent playback
  • 1564 Views
  • 8 replies
  • 0 likes

Song Playback Issues

Cage the Elephant's album "Thank You Happy Birthday" has the song "Right Before My Eyes" play at the end of the song "Flow." Also, "Watch the Throne [Deluxe Edition (Explicit)]" by Jay Z and Kanye West has a 2 minute silent intro for "Illest Mother**...

  • Casual Listener
  • Cage the Elephant's album "Thank You Happy Birthday" has the song "Right Before My Eyes" play at the end of the song "Flow." Also, "Watch the Throne [Deluxe Edition (Explicit)]" by Jay Z and Kanye We...
  • TheMisterPerson
  • Casual Listener
  • 1314 Views
  • 1 replies
  • 0 likes
  • cage the elephant
    duplicate
    Duplicate Song
    duplicates
    duplication
    Jay Z
    kanye west
    no sound
    Playback problem
    silent
    song bug
    Song Duration
  • 1314 Views
  • 1 replies
  • 0 likes