Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Notification Icon

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47680 Views
  • 66 replies
  • 25 likes
  • 47680 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880278 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880278 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26901 Views
  • 4 replies
  • 0 likes
  • 26901 Views
  • 4 replies
  • 0 likes

Playlist not auto-updating when I connect to WiFi

PlanPremiumCountryPH DeviceAsus Zenfone 5 ZE620KLOperating SystemAndroid Oreo My Question or IssueBefore, I only open the Spotify App and it will now show on my Phone's notification bar that my downloaded playlists are now updating (Downloading Icon ...

  • Newbie
  • Plan Premium Country PH   Device Asus Zenfone 5 ZE620KL Operating System Android Oreo   My Question or Issue Before, I only open the Spotify App and it will now show on my Phone'...
  • 360 Views
  • 0 replies
  • 0 likes
  • Auto download
    Notification Icon
  • 360 Views
  • 0 replies
  • 0 likes

Notification icon and music controls crash while playing

6.9.0.1212 ARMv7Playing music, notification icon is displayed and pulling down from top of phone displays music controls. But before long, icon disappears, so need to find Spotify icon to get to controls. Also have seen the music controls disappear w...

  • Regular
  • 6.9.0.1212 ARMv7 Playing music, notification icon is displayed and pulling down from top of phone displays music controls. But before long, icon disappears, so need to find Spotify icon to get to co...
  • 377 Views
  • 0 replies
  • 0 likes
  • controls crash
    Crash
    Notification Icon
  • 377 Views
  • 0 replies
  • 0 likes