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Please see below the current ongoing issues which are under investigation.

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Topics with Label: Ongoing Issues

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43043 Views
  • 66 replies
  • 25 likes
  • 43043 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878306 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878306 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26460 Views
  • 4 replies
  • 0 likes
  • 26460 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Mobile] [Podcast] Sort by Unplayed buggy behavior

I'll sort a list of podcast episodes by unplayed, then listen to one episode. Then when I return to the list of episodes, the sort is no longer applied. Waiting for any amount of time does nothing, but once I scroll for a while to find the next unpla...

  • Regular
  • I'll sort a list of podcast episodes by unplayed, then listen to one episode. Then when I return to the list of episodes, the sort is no longer applied. Waiting for any amount of time does nothing, b...
  • MafeG
  • Spotify Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • Ongoing Issues
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution Behind the Lyrics disappeared

PlanPremiumCountryBrazilDeviceSamsung Galaxy a10Operating SystemAndroid My Question or IssueSo, until a few hours ago when i used spotify it showed both the lyrics feature and the behind the lyrics feature, but then suddenly it stopped showing the be...

  • Newbie
  • Plan Premium Country Brazil Device Samsung Galaxy a10 Operating System Android   My Question or Issue So, until a few hours ago when i used spotify it showed both the lyrics feature an...
  • Ver
  • Spotify Legend
  • 488 Views
  • 1 replies
  • 0 likes
  • Ongoing Issues
  • 488 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Music library redownloads every time after restart

Device: motog6Android version: 9Plan: Premium family There are other posts about this, but the solutions do not work for me and the problem is persistent. Every time I restart my phone, all my downloaded songs redownload. This makes the app basically...

  • Music Fan
  • Device: motog6 Android version: 9 Plan: Premium family   There are other posts about this, but the solutions do not work for me and the problem is persistent.   Every time I restart m...
  • user-removed
  • Not applicable
  • 22949 Views
  • 31 replies
  • 16 likes
  • Ongoing Issues
  • 22949 Views
  • 31 replies
  • 16 likes

Superuser Contribution Sharing to Instagram Stories is not working

PlanPremiumCountryBrazilDeviceASUS Zenfone Zoom S (ZE553KL)Operating SystemAndroid 8.0.0 My Question or IssueI cannot share music on Instagram stories, the option doesn't even shows up on the app. Already tried uninstalling/reinstalling both apps (In...

  • Newbie
  • Plan Premium Country Brazil Device ASUS Zenfone Zoom S (ZE553KL) Operating System Android 8.0.0   My Question or Issue I cannot share music on Instagram stories, the option doesn't eve...
  • szf
  • Casual Listener
  • 4414 Views
  • 5 replies
  • 0 likes
  • Android 8
    Ongoing Issues
  • 4414 Views
  • 5 replies
  • 0 likes

Superuser Contribution Landscape Auto-Rotate!!!!!!

PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid My Question or IssueWhere has auto-rotate disappeared to???I don't understand...it ALWAYS used to auto-rotate.Whyyyyyyyyyyyyy was this changed????? Why is this gone?????Makes NO sen...

  • Music Fan
  • Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android   My Question or Issue Where has auto-rotate disappeared to??? I don't understand...it ALWAYS used to auto-...
  • Petya
  • Community Legend
  • 902 Views
  • 1 replies
  • 0 likes
  • landscape
    landscape mode
    Ongoing Issues
    Please Fix This
  • 902 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't change the volume on my Xbox One

PlanFreeCountryUnited StatesDeviceMicrosoft Xbox One, Samsung Galaxy J7 AndroidOperating SystemAndroid OS 7.1.1 My Question or IssueI can't change the volume from my Xbox one, even while listening to music on it. I can only change the volume from my ...

  • Casual Listener
  • Plan Free Country United States Device Microsoft Xbox One, Samsung Galaxy J7 Android Operating System Android OS 7.1.1   My Question or Issue I can't change the volume from my Xbox one...
  • Daisy
  • Spotify Legend
  • 10940 Views
  • 3 replies
  • 0 likes
  • Ongoing Issues
    Xbox One
  • 10940 Views
  • 3 replies
  • 0 likes