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Topics with Label: quality

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42754 Views
  • 66 replies
  • 25 likes
  • 42754 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878152 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878152 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26408 Views
  • 4 replies
  • 0 likes
  • 26408 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Lite Download Quality

Plan - PremiumCountry - United StatesDeviceFiio M9 I've been having troubles with Spotify on my (underpowered) Fiio M9 music player, so I thought that I'd give Spotify Lite a try. However, I can't seem to find any information on whether the lite vers...

  • Regular
  • ...ite a try. However, I can't seem to find any information on whether the lite version has a different audio quality range than the stock app for downloaded music—Spotify Lite only has one audio quality s...
  • Alex
  • Spotify Legend
  • 1248 Views
  • 3 replies
  • 1 likes
  • quality
    queue
    Spotify Lite
  • 1248 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify meets Poweramp

As a musician and a music fan, I require a good sound experience. It would be great to have the Spotify's library in the Poweramp app. So we can take advantage using the Poweramp excelent equalizer, or, Spotify can provide us a good EQ and not using ...

  • Casual Listener
  • As a musician and a music fan, I require a good sound experience. It would be great to have the Spotify's library in the Poweramp app. So we can take advantage using the Poweramp excelent equalizer, ...
  • Alex
  • Spotify Legend
  • 822 Views
  • 2 replies
  • 3 likes
  • eq
    Equalizer
    music
    poweramp
    quality
    sound
  • 822 Views
  • 2 replies
  • 3 likes

Solved!! Offline quality syncing / changing

I have a few hundred songs saved for offline use that were downloaded in the "normal" quality setting, and since have changed my settings to the "extreme" quality. Will spotify automatically redownload each saved for offline song in the higher qualit...

  • Casual Listener
  • I have a few hundred songs saved for offline use that were downloaded in the "normal" quality setting, and since have changed my settings to the "extreme" quality. Will spotify automatically r...
  • brotherj4mes
  • Casual Listener
  • 3777 Views
  • 8 replies
  • 10 likes
  • quality
    quality sync
  • 3777 Views
  • 8 replies
  • 10 likes

sound quality low family account

PlanFree/PremiumCountry NetherlandsDeviceSamsung A6 plusOperating Systemandroid My Question or Issue I recently got a family account but before this, I had a normal premium account. I always download my songs using the highest quality available. But ...

  • Casual Listener
  • ...his, I had a normal premium account. I always download my songs using the highest quality available. But it seems like they all still sound like low quality and pretty quiet. I even reinstalled the app a...
  • 514 Views
  • 0 replies
  • 1 likes
  • Android
    familyaccount
    quality
    sound
  • 514 Views
  • 0 replies
  • 1 likes

Superuser Contribution Audio quality noticeably lower on mobile

PlanPremiumCountry USDeviceSamsung Galaxy J3 My Question or IssueTitle pretty much sums it up. Web player and desktop app sound much better as opposed to mobile.

  • Newbie
  • Plan Premium Country  US Device Samsung Galaxy J3  My Question or Issue Title pretty much sums it up. Web player and desktop app sound much better as opposed to mobile.   
  • Peter
  • Spotify Legend
  • 2277 Views
  • 2 replies
  • 0 likes
  • Android
    Mobile
    quality
  • 2277 Views
  • 2 replies
  • 0 likes

Can't select Extreme Quality on download options.

PlanPremiumCountryBrazil DeviceSamsumg Galaxy J7 So, basically I can no longer set the download quality to extreme, it has disappeared and the highest quality is now "Very High". I'm aware of the other similar thread, however, people there are talkin...

  • Newbie
  •   Plan Premium Country Brazil   Device Samsumg Galaxy J7     So, basically I can no longer set the download quality to extreme, it has disappeared and the highest quality...
  • Loxer
  • Community Legend
  • 932 Views
  • 1 replies
  • 0 likes
  • extreme
    quality
    quality sound
    very high
  • 932 Views
  • 1 replies
  • 0 likes

Solved!! No Bass / Bad equalizer when listening in car

So I have a thing that connects to the cassete in my 2001 audi's stock sound deck. I have a Galaxy s5. I can play sounds on youtube using my phone and the car's speakers, this sounds great, I can hear all of the base and different subtle layers of th...

  • Casual Listener
  • So I have a thing that connects to the cassete in my 2001 audi's stock sound deck. I have a Galaxy s5. I can play sounds on youtube using my phone and the car's speakers, this sounds great, I can hea...
  • tos82
  • Regular
  • 31681 Views
  • 7 replies
  • 0 likes
  • bass
    Car
    Equalizer
    quality
  • 31681 Views
  • 7 replies
  • 0 likes

Extreme quality is not.

Just downloaded all the TIME CAPSULE songs over WiFi, "extreme quality." They sound like garbage, compression artifacts everywhere. It's like the "time capsule" means MP3s originally found on Napster. Am I the only one with this problem? Why am I pay...

  • Casual Listener
  • Just downloaded all the TIME CAPSULE songs over WiFi, "extreme quality."   They sound like garbage, compression artifacts everywhere. It's like the "time capsule" means MP3s originally found o...
  • jmdesin892
  • Roadie
  • 785 Views
  • 1 replies
  • 0 likes
  • quality
  • 785 Views
  • 1 replies
  • 0 likes

Poor sound quality while extreme is on

Hello everybody, I've been experiencing this problem for a few days now. Simply stated: when I listen to music (streaming/dowlnoaded) I always hear about 1 second/0.5 second extreme quality, and then it hops over to very poor quality (while extreme q...

  • Newbie
  • Hello everybody,   I've been experiencing this problem for a few days now. Simply stated: when I listen to music (streaming/dowlnoaded) I always hear about 1 second/0.5 second extreme quality...
  • 353 Views
  • 0 replies
  • 0 likes
  • extreme
    poor
    quality
    sound
  • 353 Views
  • 0 replies
  • 0 likes

Overnight metallic sound

On a Z5, premium user.Everything was fine when I went to bed (playing as I go to sleep), woke up in the middle of the night and everything has a metallic sounds to it, completely messed up. Helium and slowish? Dunno how else to describe it.Plays fine...

  • Casual Listener
  • On a Z5, premium user. Everything was fine when I went to bed (playing as I go to sleep), woke up in the middle of the night and everything has a metallic sounds to it, completely messed up. Heliu...
  • osornios
  • Spotify Star
  • 914 Views
  • 3 replies
  • 0 likes
  • andriod
    distorted sound Sony Xperia Z5
    distortion
    quality
    sound
    Sound Quality
  • 914 Views
  • 3 replies
  • 0 likes

Extreme Quality Download Not Working

Normal quality works fine, the songs all download and work offline, but high or extreme doesn't. Only Around 1 in 20 songs work offline, the others need to stream.Also streaming extreme quality songs will either stop 2 seconds before the end and not ...

  • Casual Listener
  • Normal quality works fine, the songs all download and work offline, but high or extreme doesn't. Only Around 1 in 20 songs work offline, the others need to stream. Also streaming extreme quality s...
  • thattallguy65
  • Casual Listener
  • 1677 Views
  • 4 replies
  • 0 likes
  • Download error
    extreme quality
    Premium
    quality
    stops playing
  • 1677 Views
  • 4 replies
  • 0 likes

Random quality loss in offline playlists

I am connected to wifi, and listening to a playlist I have saved offline. The audio quality is good, while suddenly it drastically drops to a very low quality. I can feel the change very well, and when I go back to the player and scroll back, it chan...

  • Visitor
  • I am connected to wifi, and listening to a playlist I have saved offline. The audio quality is good, while suddenly it drastically drops to a very low quality. I can feel the change very well, and w...
  • 380 Views
  • 0 replies
  • 1 likes
  • Android
    mode
    quality
    Spotify
    streaming
  • 380 Views
  • 0 replies
  • 1 likes

Audio quality low when using any app

I very recently got a new phone, I've been a big spotify user for a while and have spotify premium.I installed it on my new phone and set the audio quality to high for my downloads. When playing songs while on the home screen it sounds very nice. How...

  • Newbie
  • I very recently got a new phone, I've been a big spotify user for a while and have spotify premium. I installed it on my new phone and set the audio quality to high for my downloads. When p...
  • naimzulkefli
  • Newbie
  • 2189 Views
  • 2 replies
  • 2 likes
  • 4x
    Apps
    audio
    honor
    huawei
    quality
  • 2189 Views
  • 2 replies
  • 2 likes

Spotify skips songs frequently without my input

Recently spotify has been acting up a bunch on my phone and I am considering not renewing my subscription as a result. When I select a song to play spotify immediately chooses the next song under it. Sometimes it doesn't even play that one and will s...

  • Newbie
  • ...nd cache and doing a clean reinstall and things got worse so now songs just stop playing when I'm not in the app. I have the quality set to extreme, its set to always sync, and the problem happens both o...
  • Daniel
  • Community Legend
  • 789 Views
  • 1 replies
  • 0 likes
  • bug report
    Playback problem
    quality
    skips
  • 789 Views
  • 1 replies
  • 0 likes