Audio quality noticeably lower on mobile

[pop2442]

Plan

Premium

Country

 US

Device

Samsung Galaxy J3 

My Question or Issue

Title pretty much sums it up. Web player and desktop app sound much better as opposed to mobile. 

[DarkCaBo]

I use the Equalizer in Spotify to improve sound quality and Bass, but it keep resetting to minimum bass. Its very annoying 😑

[Peter]

Hey @pop2442.

Thanks for getting in touch with us, and sorry for the late reply!

Just to confirm, do you notice the drop in quality of sound when you are streaming songs on your mobile device or when they are downloaded for offline listening (or both)?

We suggest you check out this support article to find out more about the sound quality options on Spotify for different devices. 

Hope that helps! If you're still having trouble, let us know. We'll be right here 🙂