Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Samsung S6

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42863 Views
  • 66 replies
  • 25 likes
  • 42863 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878217 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878217 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26428 Views
  • 4 replies
  • 0 likes
  • 26428 Views
  • 4 replies
  • 0 likes

Songs keep skipping!

PlanPremiumCountry DeviceSamsung Galaxy S6 Operating SystemAndroid version 7.0 Songs continue to skip by themselves. I have removed and re-installed the app and it works for the day and it happens again and again. This was also happening in the web p...

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy S6  Operating System Android version 7.0  Songs continue to skip by themselves. I  have removed and re-installed the app ...
  • Jessy0775
  • Casual Listener
  • 735 Views
  • 2 replies
  • 0 likes
  • Samsung S6
    skipping
    skips
  • 735 Views
  • 2 replies
  • 0 likes

Samsung s6 only podcast downloads vanish

I have been having the same problem with my podcast downloads only. All my music is there and I'm using an s6 so no SD card. I download prob like 10 hours of podcast to get me through my work day. As soon as I leave my WiFi, about an hour or so later...

  • Casual Listener
  • I have been having the same problem with my podcast downloads only. All my music is there and I'm using an s6 so no SD card. I download prob like 10 hours of podcast to get me through my work day. As...
  • 290 Views
  • 0 replies
  • 0 likes
  • Samsung S6
  • 290 Views
  • 0 replies
  • 0 likes

Ford Sync, Spotify and Samsung S6

Having issues with spotify and ford sync not downloading artist, playlist and albums. Doesnt reconise any voice commands. The only thing I can do with it is Play Saved.2014-2015 Ford Fiesta.Anyone know of anything to help?

  • Newbie
  • Having issues with spotify and ford sync not downloading artist, playlist and albums. Doesnt reconise any voice commands. The only thing I can do with it is Play Saved. 2014-2015 Ford Fiesta. Anyon...
  • 312 Views
  • 0 replies
  • 0 likes
  • Ford SYNC
    Samsung S6
    Spotify
  • 312 Views
  • 0 replies
  • 0 likes

Solved!! Audio Effects fail on Galaxy S6 (EQ Setings)

Ok, I'm a noob here and I've searched quite a bit, still not finding anything about this even though I'm pretty sure I've gotten as far as I have thanks to this board. I can get my EQ settings perfect using Spotify on my GS6 (takes me to my phone's n...

  • Casual Listener
  • Ok, I'm a noob here and I've searched quite a bit, still not finding anything about this even though I'm pretty sure I've gotten as far as I have thanks to this board.  I can get my EQ settings ...
  • mo4ya2000
  • Regular
  • 10102 Views
  • 5 replies
  • 0 likes
  • Audio Effects
    eq
    Galaxy S6
    GS6
    Samsung S6
  • 10102 Views
  • 5 replies
  • 0 likes

Samsung Galaxy 6 - not moving to next song through bluetooth

Apologies if this has been answered elsewhere but I couldn't see anything similar. I listen to Spotify via my phone through the bluetooth system in my car. On the S6 (I've just upgraded from the S4), when I use the radio / bluetooth devices "next / s...

  • Newbie
  • Apologies if this has been answered elsewhere but I couldn't see anything similar.   I listen to Spotify via my phone through the bluetooth system in my car. On the S6 (I've just upgraded from...
  • teffisk
  • Casual Listener
  • 827 Views
  • 2 replies
  • 0 likes
  • bluetooth
    Next
    Samsung S6
  • 827 Views
  • 2 replies
  • 0 likes