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Topics with Label: slow sync

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42906 Views
  • 66 replies
  • 25 likes
  • 42906 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878236 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878236 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26440 Views
  • 4 replies
  • 0 likes
  • 26440 Views
  • 4 replies
  • 0 likes

Spotify keeps deleting offline musics

I'm spotify premium member for about 2 years. In my android device 1033 offline musics exist in my one of playlists. But Spotify keeps deleting my offline musics. I checked my subscription twice, there is no payment error. Its on automatic renew. Why...

  • Regular
  • I'm spotify premium member for about 2 years. In my android device 1033 offline musics exist in my one of playlists. But Spotify keeps deleting my offline musics. I checked my subscription twice, the...
  • Rofikifath
  • Newbie
  • 11550 Views
  • 17 replies
  • 2 likes
  • Bug Playlist
    Offline songs
    slow sync
  • 11550 Views
  • 17 replies
  • 2 likes

Slow downloads - Tried everything

First of all, I'd like to say what I've tried so far:- Clear offline devices @ Spotify.com- Full clean install of Spotify- Change from Normal to High and Extreme- Tried another smartphone- Tried another connection, from other places- Use a proxy insi...

  • Casual Listener
  • First of all, I'd like to say what I've tried so far: - Clear offline devices @ Spotify.com - Full clean install of Spotify - Change from Normal to High and Extreme - Tried another smartphone ...
  • llf_
  • Regular
  • 539 Views
  • 1 replies
  • 0 likes
  • Android 5.1.1
    slow
    slow sync
  • 539 Views
  • 1 replies
  • 0 likes

S L O W - Samsung galaxy grand prime

The application is slow and doesnt work. What van I do? Pls help!!!!

  • Visitor
  • The application is slow and doesnt work. What van I do? Pls help!!!!
  • dannygreenan500
  • Newbie
  • 1664 Views
  • 2 replies
  • 0 likes
  • Samsung galaxy grand prime
    slow
    slow sync
  • 1664 Views
  • 2 replies
  • 0 likes