Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Sound Quality

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46658 Views
  • 66 replies
  • 25 likes
  • 46658 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879828 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879828 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26849 Views
  • 4 replies
  • 0 likes
  • 26849 Views
  • 4 replies
  • 0 likes

Wear OS downloads low sound quality [Solved]

[Editing the post because I found the solution] Might be useful to someone like me: 1. Open Spotify app on your Wear OS device2. Swipe left to switch to the library view3. Scroll all the way to the bottom4. Tap "Settings"5. Tap "Audio Quality"6. Scro...

  • Regular
  • [Editing the post because I found the solution]   Might be useful to someone like me:   1. Open Spotify app on your Wear OS device 2. Swipe left to switch to the library view 3. Scrol...
  • 434 Views
  • 0 replies
  • 0 likes
  • Offline
    Sound Quality
    Wear OS
  • 434 Views
  • 0 replies
  • 0 likes

Spotify Sounds really bad

PlanPremiumCountryChileDeviceXiaomi Mi9Operating SystemAndroid 9 My Question or IssueMy Spotify used to sound really good but suddenly when hearing with inner speakers the sound (bass) started to sound extremely saturated like if the speakers where b...

  • Newbie
  • Plan Premium Country Chile Device Xiaomi Mi9 Operating System Android 9   My Question or Issue My Spotify used to sound really good but suddenly when hearing with inner speakers the ...
  • PR2020
  • Newbie
  • 1210 Views
  • 1 replies
  • 1 likes
  • Sound Quality
    Technical Error
  • 1210 Views
  • 1 replies
  • 1 likes

Android audio poor sound quality

PremiumUnited States DeviceGalaxy Note 9 and Android autoOperating SystemPhone is as up to date as possible. Dont know what system I have a 2020 Chevy Equinox and when using android auto with a usb cable the sound quality with Spotify is awful. Other...

  • Visitor
  • Premium United States     Device Galaxy Note 9 and Android auto Operating System Phone is as up to date as possible. Dont know what system   I have a 2020 Chevy Equinox and wh...
  • 1216 Views
  • 0 replies
  • 0 likes
  • Sound Quality
  • 1216 Views
  • 0 replies
  • 0 likes

Audio quality settings keep changing automatically

HiI want to stream and download on extreme quality, but every day my settings are back at normal quality. I have Spotify premium family. Any suggestions how I can make the settings remain on extreme quality?

  • Casual Listener
  • Hi I want to stream and download on extreme quality, but every day my settings are back at normal quality. I have Spotify premium family. Any suggestions how I can make the settings remain on extrem...
  • 1671 Views
  • 0 replies
  • 19 likes
  • settings
    Sound Quality
  • 1671 Views
  • 0 replies
  • 19 likes

Volume too low on android app

After I updated Spotify I noticed that my volume is too low, I have uninstalled the app, clean cache, and all I could think of but to no avail, I have tried other apps like Google All Access etc and their sound is fine on spotify is behaving like thi...

  • Regular
  • After I updated Spotify I noticed that my volume is too low, I have uninstalled the app, clean cache, and all I could think of but to no avail, I have tried other apps like Google All Access etc and ...
  • kimera23
  • Newbie
  • 44076 Views
  • 6 replies
  • 2 likes
  • low
    Sound Quality
    volume
  • 44076 Views
  • 6 replies
  • 2 likes

Sound distorted with Marshmallow

Hey guys,since there is still no solution on the part of Spotify I think it is time to Open a New thread to this issue in case the old one is set to "fixed".Many others faced the exact same Problem since updating from lollipop to Marshmallow. Even pe...

  • Casual Listener
  • Hey guys, since there is still no solution on the part of Spotify I think it is time to Open a New thread to this issue in case the old one is set to "fixed". Many others faced the exact same P...
  • Ayylmak
  • Casual Listener
  • 1540 Views
  • 5 replies
  • 5 likes
  • Android 6.0
    Android App
    Sound Quality
  • 1540 Views
  • 5 replies
  • 5 likes

Overnight metallic sound

On a Z5, premium user.Everything was fine when I went to bed (playing as I go to sleep), woke up in the middle of the night and everything has a metallic sounds to it, completely messed up. Helium and slowish? Dunno how else to describe it.Plays fine...

  • Casual Listener
  • On a Z5, premium user. Everything was fine when I went to bed (playing as I go to sleep), woke up in the middle of the night and everything has a metallic sounds to it, completely messed up. Heliu...
  • osornios
  • Spotify Star
  • 931 Views
  • 3 replies
  • 0 likes
  • andriod
    distorted sound Sony Xperia Z5
    distortion
    quality
    sound
    Sound Quality
  • 931 Views
  • 3 replies
  • 0 likes

dejay 2 settings

How do I get my playlist on DJ 2? & what are optimal Spotify /dj 2 settings for best sound & no skipping?

  • Newbie
  • How do I get my playlist on DJ 2? & what are optimal Spotify /dj 2 settings for best sound & no skipping?
  • Mattosaurus
  • Community Legend
  • 678 Views
  • 1 replies
  • 0 likes
  • Sound Quality
  • 678 Views
  • 1 replies
  • 0 likes