Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Spotify crashing Android

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47426 Views
  • 66 replies
  • 25 likes
  • 47426 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880158 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880158 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26882 Views
  • 4 replies
  • 0 likes
  • 26882 Views
  • 4 replies
  • 0 likes

Solved!! Spotify crashes on Android

Hi @all, i have a problem with the Spotify App on my smartphone (Huawei G510, Android 4.1.2). Since March 2014 this appeared. When i listen to music on Spotify, Spotify often crashes (no error message), it is just closed and within 30 seconds- 1 minu...

  • Regular
  • Hi @all,   i have a problem with the Spotify App on my smartphone (Huawei G510, Android 4.1.2). Since March 2014 this appeared. When i listen to music on Spotify, Spotify often crashes (no...
  • DeweyCarter
  • Newbie
  • 77179 Views
  • 19 replies
  • 0 likes
  • Spotify crashing Android
  • 77179 Views
  • 19 replies
  • 0 likes

Black screen and closes, not launching since spotify updated to 7.9.0.746

Brief description of the issue:Black screen and crashes when trying to launch the app. Won´t open or launch. it happened after it updated to this last version, before it was great.It won´t even create its own folder in Android-Data- Steps to reproduc...

  • Casual Listener
  • Brief description of the issue: Black screen and crashes when trying to launch the app. Won´t open or launch. it happened after it updated to this last version, before it was great. It won´t even c...
  • 1257 Views
  • 0 replies
  • 0 likes
  • Android
    Android 4.4.2
    galaxy s5
    Samsung Galaxy S5 Spotify
    Spotify 7.9.0.746
    Spotify crash
    Spotify crashing Android
    Spotify won't launch
  • 1257 Views
  • 0 replies
  • 0 likes

Music stops and Spotify screen goes black

While listening to my music , the music suddenly stops. When I unlock my phone to figure out why, the Spotify app screen is completely black I have to completely close the app. Wait 2 or 3 min. Then restart the app. It has only been happening for abo...

  • Casual Listener
  • While listening to my music , the music suddenly stops. When I unlock my phone to figure out why, the Spotify app screen is completely black I have to completely close the app. Wait 2 or 3 min. Then ...
  • Joe
  • Community Legend
  • 1293 Views
  • 5 replies
  • 0 likes
  • Spotify crashing Android
  • 1293 Views
  • 5 replies
  • 0 likes

Spotify crashing my phone

I recently subscribed to spotify premium. The day i subscribed ive had an issue with at random times my music player will not make any sound, even though it shows the songs still playing, and then a couple minutes after my phone will shut down by its...

  • Casual Listener
  • I recently subscribed to spotify premium. The day i subscribed ive had an issue with at random times my music player will not make any sound, even though it shows the songs still playing, and then a ...
  • Hi_luca
  • Casual Listener
  • 1260 Views
  • 3 replies
  • 1 likes
  • Spotify crashing Android
  • 1260 Views
  • 3 replies
  • 1 likes