Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: syncing

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50799 Views
  • 66 replies
  • 25 likes
  • 50799 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881480 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881480 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27274 Views
  • 4 replies
  • 0 likes
  • 27274 Views
  • 4 replies
  • 0 likes

Solved!! Local files

Hey, so syncing the files isnt working at all anymore. Both my pc and my mobile (samsung Galaxy S6) were on the same network. I tried reinstalling the spotify app, still doesnt work. I also tried making a playlist with local files and sync it like th...

  • Regular
  • Hey, so syncing the files isnt working at all anymore. Both my pc and my mobile (samsung Galaxy S6) were on the same network. I tried reinstalling the spotify app, still doesnt work. I also tried m...
  • user-removed
  • Not applicable
  • 979 Views
  • 5 replies
  • 0 likes
  • local files
    syncing
  • 979 Views
  • 5 replies
  • 0 likes

Problems Syncing from my windows 10 desktop to my samsung galaxy S7

So i upgraded my OS to windows 10, and got a new cellphone, samsung galaxy S7. i thought there would be no problems seeing as installing the software to my PC and getting spotify again on my phone was a breeze. there's the problem though LOCAL FILES ...

  • Casual Listener
  • So i upgraded my OS to windows 10, and got a new cellphone, samsung galaxy S7. i thought there would be no problems seeing as installing the software to my PC and getting spotify again on my phone wa...
  • Daniel
  • Community Legend
  • 609 Views
  • 2 replies
  • 0 likes
  • Android
    local files
    S7
    Samsung
    syncing
    Windows 10
  • 609 Views
  • 2 replies
  • 0 likes

Android app not syncing local files

Hi there, I have a problem syncing local files from my computer with my Android app. I do have a premium account and I do understand how it should work: I have added some of my local files to a playlist, and then marked that playlist to be downloaded...

  • Music Fan
  • Hi there,   I have a problem syncing local files from my computer with my Android app. I do have a premium account and I do understand how it should work: I have added some of my local files t...
  • 456 Views
  • 0 replies
  • 2 likes
  • local files
    syncing
  • 456 Views
  • 0 replies
  • 2 likes

Galaxy Note 4 Syncing Issues

Hello everyone, I just got my new phone, The Galaxy Note 4, and I love it. However, I am having issues with Spotify, specifially syncing music to it. Whenever I sync all my music to it, it unsyncs when I leave the house and then I have to sync it all...

  • Newbie
  • Hello everyone,    I just got my new phone, The Galaxy Note 4, and I love it. However, I am having issues with Spotify, specifially syncing music to it. Whenever I sync all my music to i...
  • billeady
  • Regular
  • 1134 Views
  • 2 replies
  • 0 likes
  • Galaxy
    Galaxy Note 4
    Issues
    syncing
    unsyncing
  • 1134 Views
  • 2 replies
  • 0 likes

Different songs on the same playlist depending on which device I am using

Just as the title says, my playlist has different songs on the same exact playlist on different devices. On my Desktop Application, I have songs like Prom Night by Amanaguchi and Back Home by Proleter but, these songs don't appear on my mobile device...

  • Newbie
  • Just as the title says, my playlist has different songs on the same exact playlist on different devices. On my Desktop Application, I have songs like Prom Night by Amanaguchi and Back Home by Prolete...
  • Daniel
  • Community Legend
  • 2123 Views
  • 1 replies
  • 0 likes
  • Android
    devices
    Mobile
    Playlists
    syncing
  • 2123 Views
  • 1 replies
  • 0 likes

Solved!! Add a local file to a playlist without wifi sync?

Here's my problem:I have a song that I've got locally stored on my work computer and I want to play it on the spotify app on my phone. I added the track to the playlist but since my work computer is connected with cable, not Wifi, it wont recognise a...

  • Casual Listener
  • Here's my problem: I have a song that I've got locally stored on my work computer and I want to play it on the spotify app on my phone.  I added the track to the playlist but since my work co...
  • Joe
  • Community Legend
  • 3600 Views
  • 1 replies
  • 0 likes
  • Android
    local files
    syncing
    usb
    wifi
  • 3600 Views
  • 1 replies
  • 0 likes