Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Usage

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46475 Views
  • 66 replies
  • 25 likes
  • 46475 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879745 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879745 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26837 Views
  • 4 replies
  • 0 likes
  • 26837 Views
  • 4 replies
  • 0 likes

Battery drain on Nexus 6P

Hello, I used Spotify Premium now for quite some time. Battery life wasn't always very good but that would be no problem when I am listening to music. But even when I am not using the app it seems to be still running in the background and draining ba...

  • Casual Listener
  • ...esults in constant rising battery usage over the whole day. The app is not used anymore but still seems to be sending network packets (wifi and mobile). Steps to reproduce the issue: Use the app in the m...
  • osornios
  • Spotify Star
  • 1192 Views
  • 3 replies
  • 0 likes
  • battery
    drain
    Usage
  • 1192 Views
  • 3 replies
  • 0 likes

Unbelievable amount of data usage on background

I'm shocked to see how much data spotify used this month just on background. What's wrong with it?

  • Newbie
  • I'm shocked to see how much data spotify used this month just on background.  What's wrong with it? 
  • 498 Views
  • 0 replies
  • 0 likes
  • background
    Usage
  • 498 Views
  • 0 replies
  • 0 likes

Data Usage on my Samsung Galaxy S4

I have been paying for and using Spotify now for a few months on my Samsung Galaxy S4. I know that as it is a streaming service that it will use up a large amount of data usage for each month of my phone plan. In previous months I can say that it has...

  • Casual Listener
  • I have been paying for and using Spotify now for a few months on my Samsung Galaxy S4. I know that as it is a streaming service that it will use up a large amount of data usage for each month of my p...
  • Joe
  • Community Legend
  • 7507 Views
  • 10 replies
  • 0 likes
  • Usage
  • 7507 Views
  • 10 replies
  • 0 likes