Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: apple TV

Labels

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62604 Views
  • 16 replies
  • 37 likes
  • 62604 Views
  • 16 replies
  • 37 likes

Superuser Contribution Spotify stuttering on Apple Tv

PlanPremiumCountrySouth AfricaDeviceApple Tv 4k 32 GBOperating SystemtvOS 17.0 My Question or IssueI have the issue where whenever I play music on Spotify on my Apple Tv the song starts stuttering as if my network is slow.In this cases I ran a speedt...

  • Casual Listener
  • Plan Premium Country South Africa Device Apple Tv 4k 32 GB Operating System tvOS 17.0   My Question or Issue I have the issue where whenever I play music on Spotify on my Apple Tv the ...
  • Not applicable
  • 1732 Views
  • 11 replies
  • 2 likes
  • apple TV
  • 1732 Views
  • 11 replies
  • 2 likes

[Apple TV][Partnership] Apple TV App too loud!

Hi there,I was hoping Spotify could release an update where it would equalize the volume of the music player to the normal volume level to be found on other apps across the Apple TV. I find it so annoying having to turn the volume down 35+ % each tim...

  • Regular
  • Hi there, I was hoping Spotify could release an update where it would equalize the volume of the music player to the normal volume level to be found on other apps across the Apple TV. I find it so a...
  • moses410
  • Newbie
  • 1179 Views
  • 3 replies
  • 9 likes
  • apple TV
    Partnership
  • 1179 Views
  • 3 replies
  • 9 likes

Superuser Contribution Podcast not playing on Apple TV

Hello team,For quite some time now, it’s been very difficult to listen to podcast on Apple TV. Have you aware of the issue? I am running TV OS 15.6 and Spotify 2.197.I first though the issue appeared when playing using Spotify Connect to my Apple TV,...

  • Composer
  • Hello team, For quite some time now, it’s been very difficult to listen to podcast on Apple TV. Have you aware of the issue?   I am running TV OS 15.6  and Spotify 2.197. I first thoug...
  • AlejaR
  • Moderator
  • 1482 Views
  • 4 replies
  • 0 likes
  • apple TV
    podcast
  • 1482 Views
  • 4 replies
  • 0 likes

Superuser Contribution (Apple TV) TvOS 14 Multiple Audio Output not working

Plan: PremiumCountry: United States Device: Apple TV HD 4th generationOperating SystemtvOS 14.3 My Question or Issue:Multiple audio output stopped working on tvOS 14 of the Apple TV. This issue was originally posted here and declared fixed by Spotify...

  • Music Fan
  •   Plan: Premium Country: United States   Device: Apple TV HD 4th generation Operating System tvOS 14.3   My Question or Issue: Multiple audio output stopped working on tvOS 14...
  • JoeH76
  • Music Fan
  • 525 Views
  • 2 replies
  • 0 likes
  • apple TV
    tvOS
  • 525 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution EQ works and can’t be turned off on Airplay

PlanPremiumCountryUS, RussiaDevice(Suspected any combination of an iOS device and an Apple TV, regardless the OS versions) Steps to reproduce:1) In the Spotify app switch on any EQ preset or make a manual EQ setting2) Start an Airplay stream to an Ap...

  • Newbie
  • Plan Premium Country US, Russia Device (Suspected any combination of an iOS device and an Apple TV, regardless the OS versions)   Steps to reproduce: 1) In the Spotify app switch on any ...
  • Jeremy
  • Spotify Legend
  • 1301 Views
  • 2 replies
  • 0 likes
  • Airplay
    apple TV
    iOS
  • 1301 Views
  • 2 replies
  • 0 likes

Superuser Contribution Video on Apple TV, Samsung TV, Xbox one

PlanPremiumCountryNL DeviceApple TVSamsung TVXbox One My Question or Issue I have the Spotify app on my Apple TV, on my Samsung TV and my XBox. Please tell me how I can watch my favorite video (podcast) on my TV like I used to for many years through ...

  • Casual Listener
  • Plan Premium Country NL   Device Apple TV Samsung TV Xbox One   My Question or Issue   I have the Spotify app on my Apple TV, on my Samsung TV and my XBox. Please tell me h...
  • Fralala
  • Casual Listener
  • 858 Views
  • 2 replies
  • 4 likes
  • apple TV
    Samsung tv
    video
    xbox
  • 858 Views
  • 2 replies
  • 4 likes

Solved!!Superuser Contribution Spotify Connect

PlanPremiumCountryAustria DeviceApple TV 4KOperating SystemTV OS 13.4.6 My Question or Issue Spotify Connect is only available (e.g. on my iPhone and Macbook) if the Spotify App is manually opened on the Apple TV. So my request for the next update: P...

  • Regular
  • Plan Premium Country Austria   Device Apple TV 4K Operating System TV OS 13.4.6   My Question or Issue   Spotify Connect is only available (e.g.  on my iPhone and...
  • Mario
  • Spotify Legend
  • 659 Views
  • 1 replies
  • 0 likes
  • apple TV
    background
  • 659 Views
  • 1 replies
  • 0 likes

[Apple TV] Playback drops out intermittently

Plan: PremiumCountry: USA Device: Apple TV 4kOperating System: tvOS 13.4.4 Playback from my Apple TV intermittently drops out (a couple of times per song). The drop out is 3-5 seconds long and automatically resumes. The Apple TV is connected via ethe...

  • Visitor
  • Plan: Premium Country: USA   Device: Apple TV 4k Operating System: tvOS 13.4.4   Playback from my Apple TV intermittently drops out (a couple of times per song). The drop out is 3-5 s...
  • 462 Views
  • 0 replies
  • 1 likes
  • apple TV
    dropout
    intermittent
  • 462 Views
  • 0 replies
  • 1 likes

Superuser Contribution Getting Mono-Audio on Airplay 2 for Apple TV

CountryGermany DeviceiPhone 6 (iOS 12 beta 5-8), iPhone 5S (iOS 11.4), Apple TV 4K (tvOS 11.4) My Question or IssueI guess since tvOS 11.4 or iOS 11.4 (Airplay 2) I'm getting Mono-Audio when I stream audio from my iOS devices. I noticed it because ju...

  • Music Fan
  • Country Germany  Device iPhone 6 (iOS 12 beta 5-8), iPhone 5S (iOS 11.4), Apple TV 4K (tvOS 11.4)   My Question or Issue I guess since tvOS 11.4 or iOS 11.4 (Airplay 2) I'm getting Mo...
  • kiplantt
  • Regular
  • 3938 Views
  • 10 replies
  • 1 likes
  • AirPlay 2
    apple TV
  • 3938 Views
  • 10 replies
  • 1 likes

Spotify on Apple TV - no connect possible unless spotify is active

PlanPremiumCountryBelgiumDeviceApple TV 4KOperating SystemTVos 13.3 My Question or IssueAs the connect function will not be made available for the Windows PC Client (https://community.spotify.com/t5/Closed-Ideas/Connect-Multiple-Accounts-access-same-...

  • Casual Listener
  • Plan Premium Country Belgium Device Apple TV 4K Operating System TVos 13.3   My Question or Issue As the connect function will not be made available for the Windows PC Client (https://...
  • 1072 Views
  • 0 replies
  • 3 likes
  • apple TV
  • 1072 Views
  • 0 replies
  • 3 likes

Apple TV device not appearing

Spotify on IPAD,When I tap the AirPlay icon it only offers me the IPad I am using, not any of my Apple TV devices.I can control Apple TV using this iPad and iRemote.Do I have to install something on the Apple TV devices?

  • Casual Listener
  • Spotify on IPAD, When I tap the AirPlay icon it only offers me the IPad I am using, not any of my Apple TV devices. I can control Apple TV using this iPad and iRemote. Do I have to install somethi...
  • MattSuda
  • Spotify Star
  • 2608 Views
  • 3 replies
  • 0 likes
  • apple TV
    iOS
  • 2608 Views
  • 3 replies
  • 0 likes