EQ works and can’t be turned off on Airplay

[spotefator]

Plan

Premium

Country

US, Russia

Device

(Suspected any combination of an iOS device and an Apple TV, regardless the OS versions)

Steps to reproduce:

1) In the Spotify app switch on any EQ preset or make a manual EQ setting

2) Start an Airplay stream to an Apple TV

Expected behavior A:

The EQ is auto-disabled

Expected behavior B:

The EQ can be disabled or tuned manually

Actual behavior:

The EQ is applied to the audio stream but cannot be modified or disabled manually, the EQ UI is frozen.

So a user has to disconnect from the Apple TV, disable the EQ and start the Airplay stream to an Apple TV once again. 

Please fix this, the issue is so frustrating every time 😞

Regards,

Pavel

[Jeremy]

Hi there @spotefator,

Thank you for reaching out to the Community.

We've taken a closer look and we've reported this to the right team.

We'll update you as soon as we hear something back from them.

Let us know if we can help you with anything else.

Take care!

[Jeremy · Accepted solution]

Hi again @spotefator ,

We just wanted to give you an update regarding this.

We've heard back from the team and we have great news! This will be patched in the next iOS release for 8.6.46.492. 

In this case we suggest that you always keep your app up to date.

Let us know how everything works after the update.

Take care!