Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Subscription

Labels

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 23829 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 23829 Views
  • 17 replies
  • 0 likes

No option to re-verify student status

Plan: StudentCountry: US I received an email telling me to re-verify my student status. When I click the "Reverify Now" button, it brings me to the generic "spotify student" page. There is no button for "reverify" so I then click on "Get Started". Th...

  • Casual Listener
  • Plan: Student Country: US   I received an email telling me to re-verify my student status. When I click the "Reverify Now" button, it brings me to the generic "spotify student" page...
  • copper1
  • Casual Listener
  • 1578 Views
  • 4 replies
  • 1 likes
  • Account
    Subscription
  • 1578 Views
  • 4 replies
  • 1 likes

Payment Plan

Individual Premium iPhone 11 Pro Max How do I change my premium plan from individual to student? Also, how do I change the payment from charging one card to another.

  • Visitor
  •   Individual Premium  iPhone 11 Pro Max   How do I change my premium plan from individual to student? Also, how do I change the payment from charging one card to another.  &n...
  • Maxim
  • Spotify Star
  • 605 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 605 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Failed But Charged

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy S8+ and WindowsOperating SystemAndroid Pie, Windows 10 My Question or IssueLast night I want to make a subscription with Premium Student plan for 1 month (IDR 27.500), and I chose to be charged to my ph...

stefaniebelinda_2-1616031959283.png stefaniebelinda_1-1616031890982.png
  • Newbie
  • Plan Premium Country Indonesia Device Samsung Galaxy S8+ and Windows Operating System Android Pie, Windows 10   My Question or Issue Last night I want to make a subscription with P...
  • Alex
  • Spotify Legend
  • 715 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 715 Views
  • 1 replies
  • 0 likes

[All Platforms][Subscription] How to redeem the Google Nest Mini as a student?

How do I redeem the Google Nest Mini (I'm using Spotify premium for students) if my school account doesn't allow the use of Google Payments? At checkout I keep getting the message "your Google Account isn't authorised to use Google Payments. Please c...

  • Visitor
  • How do I redeem the Google Nest Mini (I'm using Spotify premium for students) if my school account doesn't allow the use of Google Payments? At checkout I keep getting the message "your Google A...
  • 361 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Subscription
  • 361 Views
  • 0 replies
  • 0 likes

Superuser Contribution Student Discount europe

Hello, I was planning on extending my premium subscription with the student discount, but I see that is only avaible for USA students, this is not fair, where I live 10€ per month is expensive for a student. I wanted to ask if there are plans on exte...

  • Regular
  • Hello,   I was planning on extending my premium subscription with the student discount, but I see that is only avaible for USA students, this is not fair, where I live 10€ per month is e...
  • AngelSkills
  • Casual Listener
  • 10889 Views
  • 14 replies
  • 3 likes
  • Premium
    Subscription
  • 10889 Views
  • 14 replies
  • 3 likes

Superuser Contribution I have been overcharged for 3-4 months on a student account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 598 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 598 Views
  • 1 replies
  • 0 likes

[All Platforms][SubStudent account linked to family subscription. How can i get hulu student bundle?

I'm currently a subscriber to my families Spotify family account and I have student credentials on this account. I want to move my student credentials to another account. How can I do this?

  • Newbie
  • I'm currently a subscriber to my families Spotify family account and I have student credentials on this account. I want to move my student credentials to another account. How can I do this?
  • 478 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Subscription
  • 478 Views
  • 0 replies
  • 0 likes

[Subscription] I can not active my Student Account

Hello everyone, i'm Juan from Colombia, it's probably that this message have grammar problems, excuse me about that. Well, I have a problem to activate my Student Spotify Account, the server already verified that I'm a student and I have connected th...

  • Visitor
  • Hello everyone, i'm Juan from Colombia, it's probably that this message have grammar problems, excuse me about that.   Well, I have a problem to activate my Student Spotify Account, the server...
  • 478 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 478 Views
  • 0 replies
  • 0 likes

Superuser Contribution Headspace Problem of International (UK/GER) Account

Hi Spotify Team, so, I'm a verfied student in the UK but my bank account that pays for my Spotify student acount is located in Germany. Problem is even though I should be eligible to use the Headspace App (ass my english Spotify tells me) consequentl...

  • Visitor
  • ...eadspace App (ass my english Spotify tells me) consequently I am not. The bank acount is a theory why not, btw. Please either specify eligibility or details in the settings (like UK students indeed are e...
  • Katerina
  • Spotify Legend
  • 649 Views
  • 1 replies
  • 0 likes
  • headspace
    Subscription
  • 649 Views
  • 1 replies
  • 0 likes

[All Platforms][Subscription] I got an email telling me to renew my student discount, but I can't

I got an email saying that I need to renew my student discount, but when clicking the link in the email, it takes me to my account page which says I am ineligible to renew the discount again. Why did I get the email saying I need to renew if I'm not ...

  • Music Fan
  • I got an email saying that I need to renew my student discount, but when clicking the link in the email, it takes me to my account page which says I am ineligible to renew the discount again. Why did...
  • Nibroc99
  • Music Fan
  • 547 Views
  • 2 replies
  • 0 likes
  • All Platforms
    Subscription
  • 547 Views
  • 2 replies
  • 0 likes

[Subscription] Student verification link dead

The link to the student program is dead (at least it's dead to me):https://www.spotify.com/us/student/verification/When trying from the "get premium" link, there is no option to be marked as student.

  • Visitor
  • The link to the student program is dead (at least it's dead to me): https://www.spotify.com/us/student/verification/ When trying from the "get premium" link, there is no option to be marked as stud...
  • OviiiOne
  • Community Legend
  • 522 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 522 Views
  • 1 replies
  • 0 likes

Solved!! [iOS][Subscription] Spotify Premium+Hulu Pay using Prepaid cards?

I currently pay for my $9.99/a month Spotify Premium subscription using prepaid cards and I’m wondering how I can get Hulu with it. As Spotify Premium now comes with Hulu a song part of its $10/month plan, I want to know how I can get it as when I cl...

  • Newbie
  • I currently pay for my $9.99/a month Spotify Premium subscription using prepaid cards and I’m wondering how I can get Hulu with it. As Spotify Premium now comes with Hulu a song part of its $10/m...
  • OneByBoo
  • Roadie
  • 1277 Views
  • 1 replies
  • 1 likes
  • iOS
    Subscription
  • 1277 Views
  • 1 replies
  • 1 likes

[Subscription] Recently unable to get Spotify for Students

I opened my Spotify for Students subcription just over 1 year ago whe it was verified by Unidays. About a month ago I went to renew my subcription and my College was no longer accepted. I believe that this was due to the new verification provider - S...

  • Newbie
  • I opened my Spotify for Students subcription just over 1 year ago whe it was verified by Unidays. About a month ago I went to renew my subcription and my College was no longer accepted. I believe t...
  • Maxim
  • Spotify Star
  • 1246 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 1246 Views
  • 1 replies
  • 1 likes

[All Platforms][Subscription] How do I disconnect the Hulu Account connected to my Students Plan

I just want to disconnect my Hulu account from my Spotify account so I can upgrade my Hulu plan.

  • Newbie
  • I just want to disconnect my Hulu account from my Spotify account so I can upgrade my Hulu plan.
  • DiamondPuma
  • Newbie
  • 913 Views
  • 1 replies
  • 1 likes
  • All Platforms
    Subscription
  • 913 Views
  • 1 replies
  • 1 likes

Superuser Contribution Student abroad, Can I change country

I'm a UK student living in the US indefinitely while I work on my thesis. Can I change to a US account while maintaining a student discount from my UK university?

  • Newbie
  • I'm a UK student living in the US indefinitely while I work on my thesis.  Can I change to a US account while maintaining a student discount from my UK university?
  • Peter
  • Spotify Legend
  • 1733 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 1733 Views
  • 1 replies
  • 0 likes

Switched from student plan to regular plan, still unable to register for free Google Home

Hello!I was very excited to hear about the Google Home Mini offer, and cancelled my student membership (expires in a couple months anyway) and wanted to reserve my free device. Once I subscribed to a regular priced plan, there was still an error and ...

  • Newbie
  • Hello! I was very excited to hear about the Google Home Mini offer, and cancelled my student membership (expires in a couple months anyway) and wanted to reserve my free device. Once I subscribed to...
  • tassiy
  • Newbie
  • 913 Views
  • 1 replies
  • 1 likes
  • All Platforms
    Subscription
  • 913 Views
  • 1 replies
  • 1 likes

Accidentally removed Showtime access

I just signed up tonight under the student promotion. I was successful with signing up with Hulu but wasn't successful with Showtime and in the process of trying to figure out what to do I accidentally clicked to removed access on the apps page. How ...

  • Newbie
  • I just signed up tonight under the student promotion. I was successful with signing up with Hulu but wasn't successful with Showtime and in the process of trying to figure out what to do I accidental...
  • Keanu_C
  • Community Legend
  • 899 Views
  • 1 replies
  • 0 likes
  • Android
    Subscription
  • 899 Views
  • 1 replies
  • 0 likes

studentenabonnement

Waarom telt de studentenkorting alleen voor hogescholen en Universiteiten. Zo kan ik als MBO'er dus geen gebruik maken van deze actie omdat ik op een MBO school zit. Dit vindt ik dus best oneerlijk. Nu ben ik namelijk verplicht om 10,00 euro per maan...

  • Newbie
  • Waarom telt de studentenkorting alleen voor hogescholen en Universiteiten. Zo kan ik als MBO'er dus geen gebruik maken van deze actie omdat ik op een MBO school zit. Dit vindt ik dus best oneerlijk. ...
  • Billy-J
  • Spotify Star
  • 1298 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Student

I am having trouble paying for my premium student discount. I am a college student in the U.S. and I have gone through the process of confirming that I am a college student and it was accepted but when I enter my credit card info, it says ”you have a...

  • Newbie
  • I am having trouble paying for my premium student discount. I am a college student in the U.S. and I have gone through the process of confirming that I am a college student and it was accepted but wh...
  • Guido
  • Spotify Legend
  • 459 Views
  • 1 replies
  • 0 likes
  • iOS
    Subscription
  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution University not showing for Spotify Student (UK)

My University (Leeds College of Music) doesn't show on the list when searching on Spotify Student so im unable to get the discount i once had. Can anyone help? Thanks

  • Newbie
  •     My University (Leeds College of Music) doesn't show on the list when searching on Spotify Student so im unable to get the discount i once had.    Can anyone help?   ...
  • Guido
  • Spotify Legend
  • 1311 Views
  • 1 replies
  • 0 likes
  • Student
    Subscription
  • 1311 Views
  • 1 replies
  • 0 likes