Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: problem

Labels

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • ssurak
  • Casual Listener
  • 201392 Views
  • 71 replies
  • 73 likes
  • 201392 Views
  • 71 replies
  • 73 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • fede160493
  • Gig Goer
  • 69229 Views
  • 107 replies
  • 40 likes
  • 69229 Views
  • 107 replies
  • 40 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 146433 Views
  • 66 replies
  • 49 likes
  • Connect
    JAM
  • 146433 Views
  • 66 replies
  • 49 likes

Superuser Contribution No shuffle button on side of big green play button on playlist

PlanPremium DuoCountryNorwayDeviceiPhone 12 Pro MaxOperating System17.1.2 My Question or IssueThere is not a shuffle button displayed next to the big green play button on my playlist, which means that i can not start playing the playlist with a rando...

  • Visitor
  •   Plan Premium Duo Country Norway Device iPhone 12 Pro Max Operating System 17.1.2   My Question or Issue There is not a shuffle button displayed next to the big green play butto...
  • Maria
  • Moderator
  • 294 Views
  • 1 replies
  • 0 likes
  • problem
    Shuffle play
    spotify duo
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot play specific song

PlanPremiumCountryPolandDevice(PC, Redmi Note 9)Operating System(Android 10, Windows 10)My Question or IssueHi, i noticed that the song Yeat - Turban in specific is not able to be played by my account. All my other friends are able to play it, and ev...

  • Casual Listener
  • Plan Premium Country Poland Device (PC, Redmi Note 9) Operating System (Android 10, Windows 10) My Question or Issue Hi, i noticed that the song Yeat - Turban in specific is not able to be p...
  • Alex
  • Spotify Legend
  • 777 Views
  • 3 replies
  • 0 likes
  • cant play song
    NO FUNCIONA BIEN
    no playback
    no song
    problem
    turban
    yeat
    yeat - turban
  • 777 Views
  • 3 replies
  • 0 likes

song "pop up" bubble

Whenever i select a song on the desktop app (wind 10) there pops up a bubble with the same name as song selected blocking view of the song above it (marked red) any idea how to remove this since its very annoying. 

  • Casual Listener
  • Whenever i select a song on the desktop app (wind 10) there pops up a bubble with the same name as song selected blocking view of the song above it (marked red) any idea how to remove this since its ...
  • MattSuda
  • Spotify Star
  • 765 Views
  • 4 replies
  • 0 likes
  • desktop app
    problem
    Windows 10
  • 765 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution [iOS] Unable to Dislike Songs in Discover Weekly Playlist

I'm having issues with the dislike button on my Discover Weekly playlist not showing up. I'm using an iPhone 6s with the most current version of the app installed. I can go on to my desktop app to dislike songs, but that doesn't register on my iPhone...

  • Regular
  • I'm having issues with the dislike button on my Discover Weekly playlist not showing up. I'm using an iPhone 6s with the most current version of the app installed. I can go on to my desktop app to di...
  • user-removed
  • Not applicable
  • 9188 Views
  • 35 replies
  • 17 likes
  • Discover Weekly
    dislike
    iOS
    iphone
    problem
  • 9188 Views
  • 35 replies
  • 17 likes