İ download songs and spotify deletes

[emredonmezz]

İ download songs to hear offline, i close the app and sometimes when i open the app again open songs on my iphone and it cant find my songs and just says ee couldnt find your songs click "search". İ got 3.000 songs and it really makes me sick everytime downloading them

[Jack]

Hey @emredonmezz, sorry to hear that!

There are a few possible reasons why your downloads might have been removed. Check out the steps under “Downloads unexpectedly removed” in this support article, as they should help with this.

Make sure to download everything over WiFi if you're not doing that already, and not mobile data.

We'd also suggest checking your device for an iOS update and trying a reinstall of the app to remove any duplicate cache at this stage. 3,000 songs is a lot for an older device to deal with, so these updates should improve it.

We'll be right here if you have any other questions.