Acconunt Spotify Problem

[Thaairique]

I have an account in the premium Spotify, but the application is appearing to have a free account, and it is preventing me from hearing my offline music, already I checked the site and my account is regular premium, do not understand why the application is free, always used this email and connected with Facebook and never had a problem, please help me because I am paying something and I'm not able to use and really like Spotify, thank you very much.

[user-removed]

Hey @Thaairique,

You might have 2 accounts: one's on Free (which you're logged onto the app) and the other's on Premium (as seen on your Subscription page).

It'll be best to reach out to the Support team, so they can check further for you. Just fill out the Contact form or send a DM to @SpotifyCares. They'll also be able to close the extra account to avoid login mix-ups 🙂