Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Album Cover not showing in update 3.4.0

Solved!

Album Cover not showing in update 3.4.0

Hello,

I'm using Spotify 3.4.0 on my iPhone 5C (iOS 8.4) and recently I had to re-sync my Offline playlist and realize that none of the songs had their album covers.

I searched the forums and the few topics with this issue said it was solved a couple updates back.

 

I tried to remove/install again. Sync every playlist but the problem continues. I also change the language to English (previously Portuguese) to see if it was related to it but no success.

 

Is there anything I can do to solve this? I really like to see my album covers...

 

Thank you.

Reply

Accepted Solutions
Marked as solution

I was online when the problem started, but I think I found the problem.

 

I reinstalled the app using another network (different from when the problems happened). It synched everything and the covers are back.

 

It seems that my network filter/firewall is blocking me from download the images. But it was possible before. Did anything change?

 

I stream the audio just fine through this network, the problem is only the album images.

View solution in original post

Marked as solution

That's weird. I'm not really sure what the problem could be.

 

You did get them to download. right?

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies

Do album covers show when you are online? Does this only happen when you use offline mode?

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Marked as solution

I was online when the problem started, but I think I found the problem.

 

I reinstalled the app using another network (different from when the problems happened). It synched everything and the covers are back.

 

It seems that my network filter/firewall is blocking me from download the images. But it was possible before. Did anything change?

 

I stream the audio just fine through this network, the problem is only the album images.

Marked as solution

That's weird. I'm not really sure what the problem could be.

 

You did get them to download. right?

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts