Spotify Community

thimare · 2015-02-16

Hello,

Why did my albums, artists and titles disappeared for my iphone application ? 😞

They are still on my Macbook app ...

Thibault

MattSuda · 2015-02-16

Try logging out of the Spotify app on your iPhone, and then log back in.

Also try reinstalling the app.

Then, if you still have trouble,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

View solution in original post

MattSuda · 2015-02-16

Try logging out of the Spotify app on your iPhone, and then log back in.

Also try reinstalling the app.

Then, if you still have trouble,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

thimare · 2015-02-17

Thanks for your reply.

Everything is back miraculously. But it happens regularly ...

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