App crashes when multitasking and plays only one song

[dzmbr]

For a few days now I've been having a rather dramatic problem with the iPhone app. It opens fine and lets me play a song, but after that song it just stops playing and freezes. Then after a few seconds the app just closes.

Also, if a song is playing and I switch to another app and then back again it also freezes and closes after a few seconds. So, the app is basically unusable right now.

I've tried every trick I could find: uninstalled and reinstalled the app (including reboot in between), reinstalled it from iTunes, switched region on the phone, rebooted the phone a few times, turned many options on and off... everything. The problem occurs on wifi and on mobile.

I've got the current version of Spotify Premium on the newest iOS on an iPhone 6s Plus. BUT weirdly the problem occurs on my iPad Air as well.

At the moment it's completely unusable. Can you please help me? Thank you!

[melvin5328]

I also experiece the same problems but on Mac, and I don't even have to be playing a song for it to crash, it just happenes every few seconds but then reopens by itself.

[lucas45]

Same here. Hope someone's fix this

[dzmbr]

Come on Spotify, there's got to be a way to fix this. Otherwise I'll have to cancel my subscription and start using Apple Music. I used to love Spotify, but right now it's completely unusable. I'm just throwing my subscription money down the toilet.

[dzmbr]

Little update: by now the app has stopped working completely. I can't play any music. Instead it just instantly crashes 5 or 10 seconds after opening.
That's it, Spotify. Thanks for the nonexistent support. I'm cancelling my subscription. Apple Music it is then.