Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

App error

App error

I updated my app last night to the most recent software and now my app won’t stay open past one second. It crashes before anything can load. I have restarted my phone and redownloaded the app already. Help me

Plan

Premium

Country

 

Device

(iPhone 8 Plus )

Operating System

(iOS 10)

 

My Question or Issue

 

Reply
1 Reply

Hey @Jesus51, thanks for reaching out to the Community!

 

I'll be happy to help. 

Could you try Logging out > Restart device > Log back in? If that doesn't work, let me what iOS version you're currently running on your iPhone. You can find this by going to Settings > General > About. 

 

Let me know how this goes!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts