Autoplay stops working

[-1igdr_6xc058]

Plan

Premium

Country

INDIA

Device

iphone xs

My Question or Issue

My Spotify  Autoplay only works for a couple of searches and then i need to toggle Autoplay on and off again for it to work. And  even then it only works for a couple of searches again.  I have  done the clean reinstall as recommended, also a reboot of my phone and finally a master reset of my phone erasing all content and settings.  Still having the same problem.  This issue only started occurring two months ago.  Any help would be greatly appreciated as i have exhausted all avenues

[Alex]

Hey there @-1igdr_6xc058,

Thanks for reaching out about this in the Community!

Can you try logging in with a different account? You can ask a friend/family member to log in with theirs or create a free test account.

This will help us understand if the issue is linked to your account in particular. 

Cheers.

[-1igdr_6xc058]

Hi ALex,

Thanks for the suggestion.  I tried logging in with my sisters account and the problem persists.  Autoplay works if you toggle it and then stops after working after one search.

Anything else i can try?

[CarlosE]

Hey again @-1igdr_6xc058,

Thanks for keeping in touch.

In this case, could you try on a different device and let us know how it works there? This would help us narrow down the possible cause of the issue.

Based on that we'll see what else we can suggest.

Keep us in the loop.