Beats Flex

[James36515]

Plan

/Premium

Country

UK

Device

IPHONE16pro

Operating System

iOS 18.1

My Question or Issue

I have several pairs of Beats Flex and I connected one of them to my iPhone and I find that Spotify app on iOS will play the music but there be no sound. I’ve reset the earphones, restarted iPhone, reinstalled the app all to no avail. 

[Eni]

Hey there @James36515, 

Thanks for getting in touch about this here in the Community. 

Just to confirm, have the earbuds worked before or have they never worked? Also, do they work with other devices such as a PC, tablet? 

It's also worth giving a different pair of headphones/earbuds a go to see if the same happens. 

Keep us posted.