Behind the lyrics feature completely absent

[LahOohRa]

Hi,

I have a Spotify Premium account and use an iPhone 7 running iOS 11.2.6 and Spotify 8.4.43.908

The “Behind the Lyrics” feature that I have seen on my partner’s Android phone is completely missing.

I have made sure to try playing compatible songs from Spotify’s own “Behind the Lyrics: HITS” soundtrack and the feature is still missing.

I have followed Spotify’s instructions to the letter and there is no black box behind the album art to show any lyrics.

I have followed the advice of other threads and uninstalled/reinstalled the app and restarted my phone multiple times.

I find it deeply disappointing that Spotify can not offer a consistent experience to their customers and will likely not be resuming my subscription if basic features that have been available for well over a year cannot be relied upon. I think this speaks volumes about the quality of Spotify as a service.

I hope that a member of support will be able to change my mind.