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Being charged for premium but not getting service

Being charged for premium but not getting service

 
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3 Replies

Hey @skeet0829,

 

What payment method are you using?

MaximSpotify Star
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Visa debit

Here's what to try if you've upgraded to Premium but don't see it in the app.

 

    • If you're on Premium, try signing out and back into the app. 
    • If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

 

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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