Bose sound touch app IOS stoped working

[JohanWe]

Plan

Premium

Country

Sweden

Device

(iPhone Xs

Operating System

iOS 14

My Question or Issue

I have a Bose SoundTouch which I can control from my iPhone or iPad using its SoundTouch app. Whenever I select a song, it just stays on the blue screen and nothing happens. No sounds, no information of the song or artist. Just blue.

[Jeremy]

Hi there @JohanWe,

Thank you for your post here in the Community. We're happy to help.

Can you try the following:

• Perform a quick reinstall and restart both devices
• Make sure the Spotify version and device firmware are up to date
• Make sure both devices are on the same Wi-Fi network
• Try restarting your router to see if that makes a difference

Keep us posted 🙂

Cheers!

[JohanWe]

the problem turned out to be the spotify account. I deleted the account. shut down the app completely. restarted the mobile. opened the app and added the account again. Now it works as it should.

[Jeremy]

Hi again @JohanWe,

Thank you for your reply and confirmation.

We're glad to hear that everything works as it should for you again 🙂

Let us know if we can help you with anything else.

Take care!