Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't download off-line playlists

Can't download off-line playlists

Hi everybody

 

I can't download my playlists to listen to it off-line afterwards. 

I use Spotify Premium for a month now, and everything was great till then. 

It doesn't even start to synchronize, even though i'm on Wi-fi. 

Can anybody help me please ? 

Thanks !

Reply
4 Replies

Hi. Are you trying to synch local files from your PC or download spotify content? If you are trying to synch local files, does your iphone appear under "devices" in the desktop client?

Do you have at least 1GB+ of free space on your device?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

I have more than 1GB of free space and my phone is on the device list as well

Hey there,

 

Sorry to hear you're having trouble syncing playlists on your iPhone.

 

Let's try simply reinstalling the app - https://www.spotify.com/help/faq/tech/clean-reinstallation-of-spotify/ - does that improve things at all?

 

Fingers crossed!

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Suggested posts