Can't log in on app but can online...

[pulsefitness]

Plan-duo plan

Free/Premium

Country-usa

Device iphone 

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System-

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I was logged into spotify on my sons account so I logged out and tried to log in to our duo account and it won't let me log in now. It is an older phone and no data. Only works on wifi but it worked with his email. I can log in online. the app says there IS an account associated with my email so I log in and then it says no account found. I literally synced the duo account online no problems.

[Maxim]

Hey @pulsefitness,

Thanks for reaching out.

Can you please provide some info about the device you're using (iOS version and Spotify app version)?

Thanks! 🙂

[pulsefitness]

I'm using an Iphone 5? but I use 2 phones with the same age and 1 works and 1 doesnt