Can't login - can't use abroad.. I'm not abroad

[dmdb]

I signed up to spotify while in Australia using my Facebook details now I am back in New Zealand where I live I can't use spotify at all it's giving me an error when I try logging in saying I can't use it abroad for more than 14 days.

[MichaelJerzak]

Have you tried reinstalling the app?

[dmdb]

Yup about 3 or 4 times this has been happening for almost a year now 😞

[Peter__]

Is your country showing correctly here:
https://www.spotify.com/account/profile/

[dmdb]

Yup it's correct there

[Merik]

Is the same issue happening if you login via the desktop client or the web player? If it is, contact Spotify here and they should be able to help.

[yves_]

hi, I am a free user and unable to change my country in the profile. there's only 1 option. any idea how to change that? the country is now uk that's not the country am based!

[MattSuda]

@yves_ 

I suggest you contact support so they can help you change the country 

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[AdamYork]

Yeah I struggled with the issue too. What you want to do is edit your account details so that you change your details of which country you live in

[Kbaber2006]

You are a genius!!!! I used your link to change my country and it worked within seconds! Thank you!

[NatyAg]

I have the same problem but I did not travel abroad...I just stop using the app almost two weeks and in my profile the country is correct. What can I do? Thanks!