Can't play "local files" on my iPhone 4

[RKamiya]

Hi,


I have created a playlist on my Spotify app on a Windows Desktop, the playlist contains a mix of Spotify songs and some songs located on my local drive. However, upon playing the playlist on my iPhone 4, in a offline mode environment, the Spotify songs did played after I downloaded them but the songs that are in my "local files" could not be played at all. They couldn't be selected technically and are grayed out, I assume that they weren't downloaded even though the playlist status is "downloading..."


Please check and advise on how am I able to play my playlist (mixed with Spotify songs and local file songs).


Here are the details of my device.

Spotify Subscription

Subscription Type: Premium

Spotify iOS App
OS: iOS 7
Device: iPhone 4 (not 4s)
Free Space: 7gb+

Spotify Desktop App
OS: Windows 10 Enterprise 64-bit
Device: Custom Built Windows Desktop

Network Details
Connected on a single WiFi connection and have external download speed of 94mbps.

[Hubo]

Hey @RKamiya! Thanks for coming to the community!

That's not cool! Could you try to follow the steps from this guide? Let me know how that goes.

Take care! 🙂

[RKamiya]

i tried it but result is still the same, local files are still grayed out. 😞

even the correct process for adding local files does not work, as well.

but thanks again for your help 🙂

[Hubo]

Hey @RKamiya!

Alright, could you try to remove your Local Files and add them again using these steps? Let me know how it goes!

Keep rockin'! 🙂