Can't play song through iphone

[joanikaj]

Help, since i moved to Taiwan and change my place from Indonesia to Taiwan I can't play the songs through iPhone but it can be played in my macbook. HELP 😞

[Nico]

Hey @joanikaj! Welcome to the Spotify Community. ^^

That doesn't sound quite right.
Have you tried reinstalling your app? If not here's a step by step tutorial.
Let us know if that helps, thanks!  ^^

Peace

[joanikaj]

@nico I've tried reinstall it twice. But it didn't work 😞

[Nico]

@joanikaj

It would be great if you could give us these details:

1. Exact Device (e.g. Samsung Galaxy 4, Windows7, OSX)

2. Exact operating system (e.g. 4.4.2)

3. Spotify app version installed (2.0.0)

Peace ^^

[joanikaj]

@nico 

1. Exact Device = iPhone 6

2. Exact operating system = 9.3.2

3. Spotify app version installed = 5.7.0.1055

Can you help me?? Thank you so much!

[Nico]

@joanikaj

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

Peace

[Nico]

@joanikaj

Sry, for the late reply.

Do you use Spotify Premium or Spotify Free?

Is it  possible that you're trying to use your account abroad after 14 days?

What issue are you experiencing on your iPhone, and what were you doing at the time when it happened?

Thanks!

Peace

[joanikaj]

I just knew that in Taiwan we can't use free account even for shuffling music. So i just upgraded myself to premium. Thanks anyway for helping 🙂