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Can't search - iphone app

Can't search - iphone app

Hi,

 

I am experiencing what I think is a bug when I try to search for music, or load an artist's page.

 

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Description

Replace this with a short description of the issue you're experiencing.

 

A more detailed description, using numbered steps

1a. I tap search, and type in e.g. an artist.

1b. The problem also occurs when I go to an artist's page.

NOTE that this does not always happen, some times I can access any artist's page or search just fine! Independent of app/device reboot. I have double checked that I am NOT in offline mode.

  

What I expected to happen

Search results and/or the artist's most recent activity.

 

What actually happened

The "page" is loading, but nothing happens. See attached images.

 

My iPad/iPhone model

Iphone 6.

 

Device’s Operating System

8.1

 

Is your device jailbroken?

No

 

Approximately how many playlists do you have?

15 total, 9 available offline.

 

My mobile Spotify version

2.6.0.2113

 

My desktop Spotify version (if applicable)

N/A

 

My provider and country

Tele 2, Sweden

 

My username

heljis

 

Do you have any screenshots you can attach to more clearly explain your issue?

IMG_0555: I'm trying to access an artist's page. This will go on forever.

IMG_0557: I'm trying to search. Translation: "Still searching..."

IMG_0558: This is what happens after a while with the search. "An error occured. Try again."

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IMG_0555.PNG
IMG_0557.PNG
IMG_0558.PNG
Reply
4 Replies

Have you tried reisntalling the app?

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

No, I have not tried reinstalling it. Today I can search! No device or app reboot. Will try reinstalling it next time it doesn't work. Even so, I feel this issue is not on my end...

Alright, glad to hear it is working now.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Well, there are others, like me, who still has this problem. This has been going on (sometimes it works, sometimes it doesn't) for at least a month now. I have automatic updates, and the last one was two days ago. Please fix? I will try the uninstall-reinstall, but I really think this should be solved with an update. I don't think either me nor Apple could be blamed for this issue.

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