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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 77279 Views
  • 16 replies
  • 37 likes
  • 77279 Views
  • 16 replies
  • 37 likes

Solved!! Saved albums available offline when I don't want them to be

I'm trying to free up memory on my iPhone by making several saved albums no longer available in offline mode. But, when I hit the toggle swtich away from green, songs still remain with the green arrow and marked as available offline. I can't seem to ...

  • Regular
  • I'm trying to free up memory on my iPhone by making several saved albums no longer available in offline mode.  But, when I hit the toggle swtich away from green, songs still remain with the gree...
  • jamrosen
  • Regular
  • 898 Views
  • 5 replies
  • 0 likes
  • 898 Views
  • 5 replies
  • 0 likes

Local Files Un-syncing on iPhones

Please help as I am frustrated! I have some local files that I have imported into Spotify. I sync them to my iPhones and they stay for awhile (several days to a couple weeks) and then randomly the iPhones will say the file is unavailable and has to b...

  • Casual Listener
  • Please help as I am frustrated!  I have some local files that I have imported into Spotify.  I sync them to my iPhones and they stay for awhile (several days to a couple weeks) and then ran...
  • Jecca7
  • Casual Listener
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes

Some local files syncing, some not... new problem since last Spotify iPhone app update

I'm having a weird issue and wonder if it's happening to anyone else. I know how to sync local files to my phone through Spotify and how to ensure I can listen to them offline -- been doing it for years. After the last iPhone update, Spotify now only...

  • Newbie
  • I'm having a weird issue and wonder if it's happening to anyone else. I know how to sync local files to my phone through Spotify and how to ensure I can listen to them offline -- been doing it for ye...
  • chocowocky
  • Casual Listener
  • 1358 Views
  • 5 replies
  • 0 likes
  • 1358 Views
  • 5 replies
  • 0 likes

1 song won't sync

I have this issue where this one song won't sync.It's always the same song.If I delete the app then download it again, the song syncs but then shortly unsyncs itself.It still has the green arrow to say it is synced to my phone but I am unable to pres...

  • Casual Listener
  • I have this issue where this one song won't sync. It's always the same song. If I delete the app then download it again, the song syncs but then shortly unsyncs itself. It still has the gree...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Problems with app

Sometimes when adjusting volume with the iPhone side volume buttons, the volume suddenly goes to max on Spotify, even breaking the volume limits set on iOS. The iPhone volume indicator freezes on screen, and you can't adjust it at all, not with the s...

  • Visitor
  • Sometimes when adjusting volume with the iPhone side volume buttons, the volume suddenly goes to max on Spotify, even breaking the volume limits set on iOS. The iPhone volume indicator freezes on scr...
  • user-removed
  • Not applicable
  • 659 Views
  • 2 replies
  • 1 likes
  • iphone 6 plus
    Latest iOS
  • 659 Views
  • 2 replies
  • 1 likes

My Premium account keeps saying im a free user

Hi, I have had a premium account for about two years now. Yesterday i went to listen and it keeps saying i am free user and wont let me listen to any of my playlists off line even though i could the day before. I have tried to upgrade my account but ...

  • Newbie
  • Hi,   I have had a premium account for about two years now. Yesterday i went to listen and it keeps saying i am free user and wont let me listen to any of my playlists off line even though i c...
  • MattSuda
  • Spotify Star
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

Ads still come on on a premium subscription

Hi all does anyone know why the ads are still coming on all the time on my premium account. I have logged out and back in again and it still happens it's really annoying especially when I have been paying for premium for some months now.

  • Newbie
  • Hi all does anyone know why the ads are still coming on all the time on my premium account. I have logged out and back in again and it still happens it's really annoying especially when I have been p...
  • MattSuda
  • Spotify Star
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

Solved!! Where is the message menu / icon :S ?

Hi, I've got a feeling this is a daft question, but I can't for the life of me find where my inbox is on the iOS app. I keep getting notifications on my screen saying I've been sent an album, yet I can't find where that message gets stored in the app...

  • Casual Listener
  • Hi,   I've got a feeling this is a daft question, but I can't for the life of me find where my inbox is on the iOS app. I keep getting notifications on my screen saying I've been sent an album...
  • MattSuda
  • Spotify Star
  • 588 Views
  • 3 replies
  • 0 likes
  • 588 Views
  • 3 replies
  • 0 likes

Spotify keeps loging me out on v.2.5.x and above

Everytime the app "times out" i need to log back in again. This is realy frustrurating because i can't save my offline music this way, any fix?

  • Casual Listener
  • Everytime the app "times out" i need to log back in again. This is realy frustrurating because i can't save my offline music this way, any fix?
  • MattSuda
  • Spotify Star
  • 368 Views
  • 3 replies
  • 0 likes
  • 368 Views
  • 3 replies
  • 0 likes

Cancel premium trial on iphone spotify

Hi, I accidentally clicked on premium trial of spotify on my iphone. How many days does iphone spotify premium trial last for? Where can I find the time period of my trial? Finally, will I automatically get charged after the premium trial on my iphon...

  • Regular
  • Hi,   I accidentally clicked on premium trial of spotify on my iphone. How many days does iphone spotify premium trial last for? Where can I find the time period of my trial? Finally, will I a...
  • Sean_vanhorn
  • Regular
  • 1150 Views
  • 11 replies
  • 0 likes
  • 1150 Views
  • 11 replies
  • 0 likes

Playstation 4 Spotify Connect

hi,yesterday I tried the Spotify Connect feature on my Playstation 4 and it works fine but why does it works with 3g on my phone too? The consol and the phone aren´t then in one network or?

  • Regular
  • hi, yesterday I tried the Spotify Connect feature on my Playstation 4 and it works fine but why does it works with 3g on my phone too? The consol and the phone aren´t then in one network or?
  • MattSuda
  • Spotify Star
  • 663 Views
  • 1 replies
  • 0 likes
  • 663 Views
  • 1 replies
  • 0 likes

Solved!! How does Spotify Offline Mode work?

In order to play songs offline that I've made available locally, do I *have to* activate Offline Mode in settings? Or would the Offline Mode setting simply limit me to play only those songs that are saved locally on the device? On my iPhone I have ma...

  • Regular
  • In order to play songs offline that I've made available locally, do I *have to* activate Offline Mode in settings? Or would the Offline Mode setting simply limit me to play only those songs...
  • MattSuda
  • Spotify Star
  • 1331 Views
  • 3 replies
  • 0 likes
  • 1331 Views
  • 3 replies
  • 0 likes

Cover Art missing

See the object. Cover art is missing in my lockscreen and is not showing in the app except for the miniplayer (the one at the bottom). Already unistalled and re-installed the app (the cache was getting too large). Iphone 6, latest iOS and Spotify 2.5...

  • Roadie
  • See the object. Cover art is missing in my lockscreen and is not showing in the app except for the miniplayer (the one at the bottom). Already unistalled and re-installed the app (the cache was get...
  • user-removed
  • Not applicable
  • 605 Views
  • 3 replies
  • 0 likes
  • 605 Views
  • 3 replies
  • 0 likes

Solved!! Bagde count dosen't go out

Hello everyone, I had a premium account in Spotify-BR, and for the past month the "bagde" counter dosen't leave my iPhone.I had read all the messages, notifications and those things but the "2" in the screen never leaves. Anyone has a suggest? I post...

  • Newbie
  • Hello everyone, I had a premium account in Spotify-BR, and for the past month the "bagde" counter dosen't leave my iPhone. I had read all the messages, notifications and those things but the "2" in ...
  • MattSuda
  • Spotify Star
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Organization

I had spotify a few months back and recently reactivated it to find that when you have multiple albums by the same artist, every song is jumbled together without clear separation. I dont think this is a setting error, so im hoping this can be fixed i...

  • Regular
  • I had spotify a few months back and recently reactivated it to find that when you have multiple albums by the same artist, every song is jumbled together without clear separation.  I dont think ...
  • MattSuda
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Save playlist (on iphone) without adding songs to saved songs?

Recently the behavior of spotify changed; now, it appears it is impossible to make a playlist available offline without having it added to saved songs. Before this, I used to use my "songs" as a playlist, functioning exactly like the starred playlist...

  • Casual Listener
  • Recently the behavior of spotify changed; now, it appears it is impossible to make a playlist available offline without having it added to saved songs.    Before this, I used to use my "s...
  • 1326 Views
  • 0 replies
  • 1 likes
  • 1326 Views
  • 0 replies
  • 1 likes

Solved!! Spotify Running in Background When Not Playing Music

I've had an issue with the Spotify app on my iPad for a while now where if I pause a track, Spotify will continue to keep my iPad awake indefinitely. I can verify this by looking at the usage time in the battery usage menu, and then seeing Spotify wi...

  • Casual Listener
  • I've had an issue with the Spotify app on my iPad for a while now where if I pause a track, Spotify will continue to keep my iPad awake indefinitely. I can verify this by looking at the usage time in...
  • duffman55
  • Casual Listener
  • 21100 Views
  • 2 replies
  • 0 likes
  • battery drain
  • 21100 Views
  • 2 replies
  • 0 likes

Premium

Hi I pay for Premium but seem to be getting the free service. This has been going on for a couple of days. What's up? Ian

  • Newbie
  • Hi   I pay for Premium but seem to be getting the free service. This has been going on for a couple of days.   What's up?   Ian
  • Jordi
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Sounds stops halfway through the song

Halfway through the song the sound stops while the song keeps playing. I tried to reinstall it but that doesn't solve it. Help please!

  • Casual Listener
  • Halfway through the song the sound stops while the song keeps playing. I tried to reinstall it but that doesn't solve it. Help please!
  • Bartjeddie
  • Casual Listener
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Solved!! Synchronize artist

Hello,Is it possible or could it please be possible to sync a whole artist at once rather than album by album?

  • Casual Listener
  • Hello, Is it possible or could it please be possible to sync a whole artist at once rather than album by album?
  • dinomight
  • Spotify Star
  • 563 Views
  • 5 replies
  • 0 likes
  • 563 Views
  • 5 replies
  • 0 likes