Canada early access can't see FB friend activity or those I'm following

[Keziahamber]

Canada early access can't see FB friend activity or those I'm following

[jeremygoh]

@Keziahamber Most of the canada issues had been firmed out lately, are you still having this problem?

[Keziahamber]

Yes. No activity from followers, and people on FB can't see what songs I'm listening to in the activity feed

[jeremygoh]

@Keziahamber Thanks for chiming on this, any screenshots you can provide so I can get a chaser on this? Also provide version numbers, platforms and device info.

[Keziahamber]

Platform latest version of iOS iPhone 5s version is in screenshot. Also errors when opening friends playlists. I have figured out how to find the listing of followers. No activity from the people I'm following. Nobody can see my activity on FB

[jeremygoh]

@Keziahamber On your desktop it works fine isn't it? Can you try to follow this steps to rectify it?


Click into your Spotify App -> Logout from Spotify (Spotify app Settings -> Logout) -> [If you are on premium and have songs that are on available offline, click here: https://www.spotify.com/sg-en/account/offline-devices/ and remove all devices -> Go to iPhone Settings, General, Usage and Delete the app -> Go to App Store and download the Spotify app again.

Also clear off Safari’s Cache under iPhone/iPad Settings > Safari and Clear all of the caches.

[Keziahamber]

I don't want to lose my early canada access

[Keziahamber]

I haven't tried it on my desktop

[Keziahamber]

I don't want to lose my playlists and radio station preferences

[Keziahamber]

The desktop client's activity feed isn't working either. Is it a Canada thing?

[Keziahamber]

No your solution did not solve my problem. The activity feed isn't working on my desktop either

[Keziahamber]

Canada early access... No activity on iOS or desktop. Other people can't see my activity either. Help. It would make the app so much better if this social aspect worked. I am connected through Facebook. I can add Facebook friends to follow.

[jeremygoh]

@Keziahamber Are you still having problems with it?

I've not seen any reports on any of it lately,
I would advice you to contact a Spotify Advisor through the link below, and if you receive an automated reply, just reply back to that email (its for spam prevention purposes) and you should get a reply within max 1 to 2 business days.
https://www.spotify.com/about-us/contact/contact-spotify-support/

You could also alternatively reach to @SpotifyCares via twitter at www.twitter.com/spotifycares and their response time is also pretty quick!

[jeremygoh]

@Keziahamber I merged 2 of your topics as one. Threads consolidation allows the Spotify team to easily attend to feedback from the public.

[Keziahamber]

Thank you, I tried those yesterday. Waiting for a response.

[Keziahamber]

Thank you

[bandofbands]

Pretty sure it's a canadian thing since we don't get FB access yet. I've tried it all!