Cannot listen audiobooks on my phone even though I am a premium manager.

[ddgunter]

I am a premium plan manager. I've added an audiobook to my library in the Spotify app on my laptop. I can listen to it on my laptop, but I cannot listen to it or download it on my iPhone. I have the full 15 hours of listening time left. What am I doing wrong? Thanks.

[MateusM]

Hey @ddgunter! Thanks for posting in the Community! I'm happy to help you.

Can you make sure you're logged in with the same credentials on both devices and check if your account is managing the plan by visiting your account overview page? 

Please keep me in the loop on how this goes

/Mateus

[ddgunter]

Yes. Same credentials. Since I can't listen to it on my phone, I am playing it on my laptop in the vehicle (not very convenient). However, Spotify on my phone is still keeping track of how much of the book I've read. Strange. Attached is what the Spotify on my phone shows if I try to listen to it. Thanks.

[MateusM]

Thanks for providing more info @ddgunter!

On your phone, can you double-check in account settings by clicking on your profile pic > Settings and privacy > Account > Premium Duo/Family? Under Plan members, see if you're listed as the Plan manager.

Looking out to your reply
/Mateus 

[ddgunter]

Yes. Plan manager.

[MateusM]

Thanks @ddgunter!

Can you try logging out and logging back in twice using the correct credentials to force the sync between the account and the device?

Additionally, it would be worth trying these steps to clean the cache that might be causing issues on your device.

Please, let me know how it goes
/Mateus

[ddgunter]

Logging in and out twice does not help. I have not tried the uninstalling and clearing cache since this wipes out all downloads. Strangely, I can move between playing on my laptop to phone and back by selecting "connect to device" for music and podcasts. It tries to switch for the book but won't switch. It's not showing my phone as an option. Is there anything else to try or check before uninstalling?

[MateusM]

Hey @ddgunter! Thanks for getting back.

In this case, I suggest trying on a different mobile device (with your own account). If you don't have another one available, you can borrow one from a friend or family member to test it out.

If the issue doesn't happen on the other mobile device, it's better to perform the clean reinstall process and see if it makes a difference.

Please let me know how this goes.
/Mateus

[a2nzvtq91muosqz8w3ip]

this is happening to me too!!! and i just tried all the tricks given. did you ever figure it out???

[AlejaR]

Hey there @a2nzvtq91muosqz8w3ip,

Thanks for posting in the Community and welcome.

In this case, would you mind sharing with us the exact troubleshooting steps you've tried so far? That way, we can avoid repeating any steps.

Now, it'd be really helpful if you could send us more info about the issue you're encountering while trying to listen to audiobooks. Please send us as many details as possible, along with the make/model, OS and Spotify version you're running on the affected device. Include, if possible, some screenshots.

Note: Be aware this is a public space, so please don't share any personal info in the screenshot you'll send us.

It might be relevant for you to take into account that some titles are in rotation. This means they're listed as free for a limited time, and may eventually have an updated price on the app after a few weeks. To find all the free audiobooks we offer, go to Search > Browse all > Audiobooks, and scroll down to find the free audiobooks section.

Keep us in the loop!

[ddgunter]

No. We tried doing a clean install but that did not solve the problem. We just gave up. I'm a bit surprised Spotify can't just get some logs from our account to determine the problem.

[Username85]

Same thing happening on my device. I am the plan manager. I am able to listen to Audiobooks on my computer, but not on my cellphone. 

[MikeHenley]

And me too, no problem on the laptop, padlock on the iPhone 15 pro. Family premium, plan manager.