Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70903 Views
  • 16 replies
  • 37 likes
  • 70903 Views
  • 16 replies
  • 37 likes

Superuser Contribution why do I not have the spotify karaoke feature?

I never got karaoke feature. My app on both my macbook pro and iphone 14 pro is updated. Why do I not have the karaoke feature? Has spotify not released it or withdrawn it? How can I get that feature?

  • Visitor
  • I never got karaoke feature. My app on both my macbook pro and iphone 14 pro is updated. Why do I not have the karaoke feature? Has spotify not released it or withdrawn it? How can I get that feature?
  • Not applicable
  • 5337 Views
  • 19 replies
  • 9 likes
  • 5337 Views
  • 19 replies
  • 9 likes

Superuser Contribution I cant login with ipad.

I moved to Germany 1.5 years ago. But for the first time I'm having trouble entering spotify with ipad. I'm typing a username and password. The app doesn't show any reaction. But if I misspelled it says it's wrong. I receive a passwordless login emai...

  • Newbie
  • I moved to Germany 1.5 years ago. But for the first time I'm having trouble entering spotify with ipad. I'm typing a username and password. The app doesn't show any reaction. But if I misspelled it s...
  • AlejaR
  • Moderator
  • 1235 Views
  • 3 replies
  • 0 likes
  • 1235 Views
  • 3 replies
  • 0 likes

Superuser Contribution Settings - Audio Quality - can't change Streaming settings

FamilyPremiumUSA Device(iPad Pro 11-inch)Operating System(iOS 14.3)latest version of Spotify app My Question or IssueWhen I go to Settings in the app on my iPad, I cannot change any of the Streaming settings, they are greyed-out. I am listening on th...

  • Visitor
  • Family Premium USA   Device (iPad Pro 11-inch) Operating System (iOS 14.3) latest version of Spotify app   My Question or Issue When I go to Settings in the app on my iPad,&...
  • Not applicable
  • 13392 Views
  • 9 replies
  • 0 likes
  • 13392 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution My Spotify keeps pausing every 30 seconds on the dot

My Question or IssueToday my Spotify randomly started pausing every time I would play a song. So I tried to clear the cache, uninstall and redownload it, change my password, update my phone to the latest iOS and it still is pausing. I measured the ti...

  • Casual Listener
  •   My Question or Issue Today my Spotify randomly started pausing every time I would play a song. So I tried to clear the cache, uninstall and redownload it, change my password, update my phone...
  • melody281
  • Casual Listener
  • 3578 Views
  • 17 replies
  • 0 likes
  • 3578 Views
  • 17 replies
  • 0 likes

Superuser Contribution No Downloaded Songs working offline

Student Plan - Australia - iPhone 11 Pro Max - iOS 17 public beta Since I’ve gotten onto the new iOS public beta, Spotify has not properly downloaded my music (I had to re-download and I needed the space to update). My app shows the downloaded symbol...

  • Casual Listener
  • Student Plan - Australia - iPhone 11 Pro Max - iOS 17 public beta   Since I’ve gotten onto the new iOS public beta, Spotify has not properly downloaded my music (I had to re-download and I nee...
  • chiragvshah
  • Casual Listener
  • 7515 Views
  • 7 replies
  • 0 likes
  • 7515 Views
  • 7 replies
  • 0 likes

Superuser Contribution Remove “Queue and Jam” from CarPlay

Hello For some reason the legend “Queue and Jam” has now started to appear in large writing on the top of the screen in CarPlay. I neither have the slightest clue what this means nor do I want it.This morning I pressed play on a track and the entire ...

  • Visitor
  • Hello   For some reason the legend “Queue and Jam” has now started to appear in large writing on the top of the screen in CarPlay.  I neither have the slightest clue what this means nor ...
  • Novy
  • Moderator
  • 557 Views
  • 1 replies
  • 1 likes
  • 557 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local files isnt even an option in settings

PlanPremiumCountryUSA DeviceIphone 12Operating SystemIOS 17 My Question or IssueThere is no local files setting in my settings menu, neither is there any folder for local files in my library. However in my files app I have songs in the spotify file.

  • Newbie
  •   Plan Premium Country USA   Device Iphone 12 Operating System IOS 17   My Question or Issue There is no local files setting in my settings menu, neither is there any folde...
  • morgan22007799
  • Casual Listener
  • 403 Views
  • 2 replies
  • 0 likes
  • files
    local files
    settings
  • 403 Views
  • 2 replies
  • 0 likes

Solved!! [Daily Mix] Does the algorithm recognize skipping as an input?

When I'm listening to a Daily Mix and I immediately skip a song to the next (without disliking it explicitly), is this just the same as if I'd have listened to the end, or is this something the algorithm can recognize as "oh, he skipped this song, so...

  • Music Fan
  • When I'm listening to a Daily Mix and I immediately skip a song to the next (without disliking it explicitly), is this just the same as if I'd have listened to the end, or is this something the ...
  • CrisH
  • Regular
  • 5102 Views
  • 5 replies
  • 12 likes
  • algorithm
  • 5102 Views
  • 5 replies
  • 12 likes

Superuser Contribution Short pops, distortion, volume drops and delays

PlanPremium DeviceiPhone 13 Pro Max, HomePod, UniFi Network Operating System(Latest) My Question or IssueQuality of the playback on homepod is abysmal. With a very strong network signal and premium gear, there are constant short pops, distortion, vol...

  • Newbie
  • Plan Premium   Device iPhone 13 Pro Max, HomePod, UniFi Network    Operating System (Latest)   My Question or Issue Quality of the playback on homepod is abysmal. With a...
  • Joan
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Content Skipping Ahead Constantly

PlanPremium FamilyCountryUSADeviceiPhone 16Operating SystemiOS 18.1.1 My Question or IssueAll content (songs, podcasts, etc.) skip when connected to bluetooth. Skipping is constant, sometimes with content cutting in and out, speeding up randomly, or ...

  • Casual Listener
  • Plan Premium Family Country USA Device iPhone 16 Operating System iOS 18.1.1   My Question or Issue All content (songs, podcasts, etc.) skip when connected to bluetooth. Skipping is co...
  • OscarDC
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • skipping
  • 272 Views
  • 1 replies
  • 0 likes

(IOS/Iphone) Spotify downloads not showing in local files

hello,I just bought premium for the first time in a while and downloaded my playlist but the songs won’t show in local files. And yes, I have checked my settings but there isn’t a library option.can someone help me?

  • Newbie
  • hello, I just bought premium for the first time in a while and downloaded my playlist but the songs won’t show in local files. And yes, I have checked my settings but there isn’t a library option. ...
  • Amayy
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle and Repeat Greyed Out/Not Working in Windows 10 App (Premium)

Sorry if this has been figured out but I searched for twenty minutes and didn't find this specific answer anywhere. This morning I opened my Spotify App on Windows 10 and found I couldn't select shuffle or repeat. The buttons were there, just greyed ...

  • Newbie
  • Sorry if this has been figured out but I searched for twenty minutes and didn't find this specific answer anywhere. This morning I opened my Spotify App on Windows 10 and found I couldn't select shuf...
  • ChooseMyFate
  • Regular
  • 10363 Views
  • 19 replies
  • 9 likes
  • 10363 Views
  • 19 replies
  • 9 likes

Superuser Contribution When I try to log in, it just tells me I’m offline. What do I do?

I was offline when I updated the app and now when I try to log in it tells me „You’re offline. Check your connection and try again.“ I’ve tried many times now and I’ve looked on other threads and nothing is working.

  • Visitor
  • I was offline when I updated the app and now when I try to log in it tells me „You’re offline. Check your connection and try again.“ I’ve tried many times now and I’ve looked on other threads and not...
  • Eni
  • Moderator
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not getting notifications about new podcast episodes even though I have them turned on

Hi, In Spotify settings I have 'New Episode Notifications' turned on for 3 podcasts, all was working fine until a few days ago, now when there is a new podcast episode I don't get a notification. I have notifications turned on in settings on my iPad ...

IMG_0601.jpg
  • Music Fan
  • Hi, In Spotify settings I have 'New Episode Notifications' turned on for 3 podcasts, all was working fine until a few days ago, now when there is a new podcast episode I don't get a notification. &n...
  • albertwenty1
  • Gig Goer
  • 2304 Views
  • 6 replies
  • 2 likes
  • 2304 Views
  • 6 replies
  • 2 likes

Superuser Contribution Speed on Iwatch downloaded Podcast and music

PlanPremiumCountryItaly DeviceSmart Watch Apple Ultra 2Operating System My Question or IssueI would like to change the speed of the podcast I downloaded on the watch to listen to while I'm running

  • Newbie
  • Plan Premium Country Italy  Device Smart Watch Apple Ultra 2 Operating System   My Question or Issue I would like to change the speed of the podcast I downloaded on the watch to li...
  • Eni
  • Moderator
  • 204 Views
  • 1 replies
  • 1 likes
  • 204 Views
  • 1 replies
  • 1 likes

Superuser Contribution iOS widget with slots empty

Plan Premium Country Spain Device Ipad 9 Operating System iOS 18 My Question or Issue When I put the widget on the screen only shows the album that it’s playing, and the other 4 slots remain empty. I also try to reinstall the app and the Ipad

  • Casual Listener
  • Plan Premium Country Spain Device Ipad 9 Operating System iOS 18   My Question or Issue When I put the widget on the screen only shows the album that it’s playing, and the ot...
  • Joan
  • Moderator
  • 1615 Views
  • 14 replies
  • 3 likes
  • 1615 Views
  • 14 replies
  • 3 likes

Superuser Contribution Homepod not playing music from Spotify

PlanPremiumCountryCzech Republic DeviceiPhone 13 Pro, Apple HomePod miniOperating System(iOS 18.1.1, HomePod version 18.1) My Question or IssueI came back after a month and wanted play Spotify music via Airplay in my homepod. However, even when Spoti...

  • Newbie
  • Plan Premium Country Czech Republic   Device iPhone 13 Pro, Apple HomePod mini Operating System (iOS 18.1.1, HomePod version 18.1)   My Question or Issue I came back after a mont...
  • Eni
  • Moderator
  • 605 Views
  • 1 replies
  • 0 likes
  • Airplay
    HomePod
    iOS
  • 605 Views
  • 1 replies
  • 0 likes

Superuser Contribution karaoke mode went missing

I had (and used) karaoke mode. I sang one song that wasn’t supported by this feature (without scoring) and then one that did have scoring. I wanted to try another song, but I couldn’t find this feature anymore. I tried a lot of different songs, but t...

  • Visitor
  • I had (and used) karaoke mode. I sang one song that wasn’t supported by this feature (without scoring) and then one that did have scoring. I wanted to try another song, but I couldn’t find this featu...
  • Pjpkaraoke
  • Visitor
  • 17495 Views
  • 13 replies
  • 10 likes
  • 17495 Views
  • 13 replies
  • 10 likes

Superuser Contribution Spotify fix this bug with Music Videos/Cover switch

Sometimes and especially the first time when pressing the „Switch to video“ button on a song it switches while showing a small preview of the video, instead of the cover art. It should always show cover art when switching to Music video.Please fix th...

IMG_8570.jpeg IMG_8571.jpeg
  • Roadie
  • Sometimes and especially the first time when pressing the „Switch to video“ button on a song it switches while showing a small preview of the video, instead of the cover art. It should always show co...
  • Joan
  • Moderator
  • 199 Views
  • 3 replies
  • 0 likes
  • 199 Views
  • 3 replies
  • 0 likes

Superuser Contribution Poor audio quality when using bluetooth

I experience poor audio quality when using Bluetooth to stream Spotify audio. I’ve been able to replicate this issue by using Spotify’s microphone talk-to-search feature. The issue can be temporarily resolved by closing the app or restarting the devi...

  • Casual Listener
  • I experience poor audio quality when using Bluetooth to stream Spotify audio. I’ve been able to replicate this issue by using Spotify’s microphone talk-to-search feature. The issue can be temporarily...
  • user-removed
  • Not applicable
  • 18780 Views
  • 11 replies
  • 2 likes
  • audio quality
    bluetooth
  • 18780 Views
  • 11 replies
  • 2 likes