Cant download songs to my Iphone 5

[connor-clark432]

Iphone 5

IOS 9.0.2

I have spotift family with 3 users including myself. The problem is with my girlfriends phone which wont download song offline no matter what i do. 

The phone has 6GB left 

I have tried downloaded it over wifi and 3G

Ive tried to remove the account and reinvite the member however this didnt work.

NEED HELP!!!

[Goodman]

Could you please have a look at this post and follow the steps to provide more info?

Thanks.