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Cant downloads new songs

Cant downloads new songs

Hi

Im trying to download two playlist, but it says "waiting to be downloaded" but never happens, even that I'm just next to my modem, and yes, I'm a premium user and also, yes, I have space in my cell phone 

 

Thank you for your support and ideas to solve this issue 

Reply
1 Reply

Hey there! 

 

Welcome to the Community!

 

If you're having issues with saving your music offline, make sure to check the following: 

 

  • The device is not in sleep mode.
  • There is enough free space to sync the songs (we recommend 1GB or more).
  • The device has an active internet connection.
  • You haven't reached the limit of 3,333 songs per device.

After you've checked the above, try the steps shown here.

 

Hope that helps! 

 

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