Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Data Usage

Data Usage

I have an iPhone 7 Plus running the latest iOS software as well as the latest Spotify App release. In the last 2 weeks I have used 19 gigs of data, which is an insane amount for me and I did some trial setups to see if I could narrow down my data usage. So, I reset my stats in Settings on iOS then used spotify on my commute for 45 minutes and Spotify used 200mb of data and all of my music is saved. 200mb based off of only Album Artwork downloading? Also, after I reset the stats I turned off cellular for Spotify and within the last week I have only used a half gig. So it is very clear that it is Spotify causing me my data usage issues. Also, streaming quality is on normal as well as download quality. Please try and fix this bug. Lastly, I have tried uninstalling and reinstalling. 

Reply
2 Replies

I have had the same issue, in one day I have used 983 MB's of data on only listening to my saved tracks (even if they were not saved, 983 Mb's is far too much for just going on a run and listening to and from work). That is absolutely ridiculous and I have already had to pay overages for my data. Spotify needs to fix this, it is an absolute data suck and unacceptable. 

I have an iPhone 6 and ATT as my provider by the way. 

Suggested posts