Do I have to play songs before using offline mode?

[davidlandier]

So I switched to Premium to use the offline mode on the tube where there's no signal.

If I listen to a song online it will play it offline later but if I didn't play it before it won't!

Is this how it is supposed to work? 

Many thanks

[Josh]

Hello @davidlandier, welcome to the community!

You should be able to listen offline without actually playing the song first, are you checking the "Available Offline" option at the top of the playlist so it can download?  You can also click edit on the playlist view screen and press the download button, it will turn green once it is set to download offline. Here is step by step directions (with pictures) on how to set your playlist to offline. 🙂

[davidlandier]

Hello, thanks for replying,

Neither checking "Available offline" (which I did before posting) nor clicking the edit button and pressing the download button worked. I followed all the steps of the link you provided as well but no luck. I'm using an iPhone 5 if that helps...

[Josh · Accepted solution]

Hello again!

Hmm.. have you tried a clean install? 

[davidlandier]

A clean install worked,

Thanks a lot Josh!