Downloaded Playlists Become "Undownloaded"

[Terrybleau]

Plan

Premium

Country

 Canada

Device

iPod Touch

Operating System

iOS

My Question or Issue

My friend is Premium subscriber and his downloaded playlists on his iPod Touch frequently become "undownloaded". When he can connect to wifi he can re-download his playlists. This problem is happening to all of his playlists at the same time, not just one playlist. We thought he might be accidently sliding the "downloaded" radio button off but he is not and certainly would not be accidently doing that to all his playlists.

I have never experienced this problem on my iPad or iPhone. Please help me help my technically challenged friend.   

[Billy-J]

Hello @Terrybleau, and welcome to the community!

I am so sorry for this issue. 

Were you able to restart/reboot the device? This is a common solution for issues like this. Let us know if the issue still occurs. 

Thanks,

joinvilleb.

[Terrybleau]

Hi,

Restarting/booting the device has not made any difference.

Terry

[Billy-J]

Thanks for the reply. 

Thanks for trying that for me, and I am so sorry for this issue. 

We can do some troubleshooting here, before we can go further: 

• Log out and log back into your Spotify Account
• Uninstall, and reinstall the app
• Check to see if your Premium account is active

Let me know how that goes, have a good day. Thanks!